Support Analyst Apps And Platforms

the original; Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Superannuation

Annual leave loading

Job summary

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) seeks a Support Analyst – Applications & Platforms to safeguard packaged applications, websites and digital services. You will provide hands-on operational support across cloud, managed and hybrid environments, ensuring reliable, secure services for staff and the public.

You will triage incidents, restore services quickly, test changes, and work with internal teams and vendors to improve platforms.

Qualifications

• Relevant tertiary qualifications and/or significant experience in application, website or digital service support.

Responsibilities

• Provide operational support for packaged applications, websites and digital services across cloud, managed and hybrid environments.
• Triage incidents and respond to service requests to maintain performance and availability.
• Restore services quickly when issues arise and coordinate fixes.
• Test and implement application and website changes across test, staging and production environments.
• Identify opportunities to automate routine support, monitoring and administration tasks.
• Track service availability and performance and maintain support documentation.

Skills

Incident management

Problem management

Change management

Application support

Education

Tertiary IT qualifications

Job description

Do you want your work to make a difference for NSW?

Working to protect the state’s environment and heritage.

• Help protect NSW — one system at a time
• Temporary employment up to 30 June 2027 with a possibility of ongoing employment
• Office location is Parramatta, hybrid working supported
• Salary relative to experience, and ranges from $116,981 to $129,492 + super and annual leave loading

If you enjoy untangling complex application issues, keeping critical platforms running smoothly, and making technology work better for people, this role puts your skills where they truly matter.

At DCCEEW, technology underpins how we protect the environment, manage water resources and drive the transition to a net‑zero future. We are looking for a Support Analyst – Applications & Platforms to help keep our packaged applications, websites and digital services reliable, secure and ready for what’s next.

About the role

As a Support Analyst, you will provide operational support for the packaged applications, websites and digital services our people rely on every day to protect the environment and inform the public. You will:

• Support packaged applications and websites hosted across cloud, managed and hybrid environments
• Triage incidents and respond to service requests
• Restore services quickly when things go wrong
• Test and implement application and website changes across test, staging and production environments
• Identify opportunities to automate routine support, monitoring and administration tasks
• Track service availability and performance, and maintain support documentation and knowledge articles
• Work closely with internal teams and external vendors to resolve issues and improve services

This is a hands‑on role with real variety — from incident response and problem management to application administration, vendor coordination and continuous improvement across content management systems (CMS), websites, packaged applications and related integrations.

About you

You don’t need to tick every box, but you will likely bring practical experience supporting packaged applications, websites or digital services across cloud, managed or hybrid environments. You will understand incident, problem and change‑management practices and be comfortable troubleshooting issues across applications, integrations and supporting services. You will be customer focused, able to manage competing priorities and confident working with technical teams, business stakeholders and external vendors. Relevant tertiary qualifications are welcome, but practical, hands‑on experience is just as important.

Cyber security is everyone’s responsibility at DCCEEW. In this role, you will play an active part in protecting the Department’s digital resources and supporting a strong security posture.

Essential Requirements

• Relevant tertiary qualifications and/or significant experience in application, website or digital service support

For more information read the full Role Description: Support Analysts Apps and Platforms

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.

Applications close Monday, 02 Nov at 11:55PM.

Should you require further information about the role please contact David Whitaker, Manager Applications Platforms & Support via [e-mail].

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

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