Senior Platform Configuration Administrator

Department of Climate Change, Energy, the Environment and Water; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Hybrid work

Annual leave loading

Superannuation

Job summary

Department of Climate Change, Energy, the Environment and Water (DCCEEW) is seeking a Senior Platform Configuration Administrator to ensure our websites and packaged apps are secure, stable, and ready to support a rapidly evolving organisation in NSW.

You will work across CMS, CRM platforms, automated workflows and other business applications, maintaining high reliability while partnering with internal teams and external vendors.

Qualifications

• Certifications relevant to the Platform(s) being administered.
• Significant experience in website, content management, or digital service support.
• Ability to configure and troubleshoot applications, manage upgrades and integrations.

Responsibilities

• Lead Level 2 and 3 support for a diverse portfolio of websites and packaged applications.
• Manage application lifecycle activities, including configuration, upgrades, patching, integrations and vendor-supported releases.
• Oversee website and content management platforms, packaged application environments and production go-live transitions.
• Resolve complex website and application issues and minimise service disruptions.
• Shape and enforce technical standards, guidelines and best practices.

Skills

Websites support

Content management systems

Packaged applications

Cyber-security awareness

Stakeholder communication

Education

Platform certifications

Tools

CMS platforms

CRM platforms

Job description

Introduction

Do you want your work to make a difference for NSW? Working to protect the state’s environment and heritage.

• Shape the digital backbone of a greener NSW
• Temporary employment up to 30 June 2027 with a possibility of ongoing employment
• Office location is Parramatta, hybrid working supported
• Salary relative to experience, and ranges from $133,348 to $146,945 + super and annual leave loading

At DCCEEW, we are tackling some of the most important challenges of our time — climate change, clean energy, water security, and the protection of our natural and cultural heritage. Behind every bold environmental initiative is a powerful digital ecosystem, and that’s where you come in. We are looking for a Senior Platform Configuration Administrator who thrives on complexity, champions best practice and wants their work to have real impact across NSW. If you love solving problems, optimising systems, and ensuring technology quietly hums in the background while big things happen out front, this role is your next step.

About the role

In this role, you will be the trusted expert ensuring our websites and packaged applications are secure, stable and ready to support a rapidly evolving organisation. You will have the opportunity to work across content management systems, customer relationship management platforms, automated workflows and other business applications.

Responsibilities

• Lead Level 2 and 3 support for a diverse portfolio of websites and packaged applications
• Manage application lifecycle activities, including configuration, upgrades, patching, integrations and vendor-supported releases
• Oversee website and content management platforms, packaged application environments and production go-live transitions
• Resolve complex website and application issues and minimise service disruptions
• Shape and enforce technical standards, guidelines and best practices
• Build strong relationships with stakeholders across the Department, liaising with internal teams and external vendors
• Provide expert advice that strengthens architecture, scalability and performance

About You

You are someone with deep experience supporting websites, content management systems and packaged applications across their lifecycle. You enjoy tackling complex problems and turning them into practical, sustainable solutions. You can configure and troubleshoot applications, manage upgrades and integrations, work effectively with vendors, and communicate clearly with technical and business stakeholders. You balance operational demands with project priorities, apply strong cyber-security and accessibility awareness, and continually look for ways to improve service reliability and user experience.

Essential Requirements

• Certifications relevant to the Platform(s) being administered
• Significant experience in application, website or digital service support

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy. DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations. DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry. We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.