Hybrid Support Analyst — Apps & Platforms

the original; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) is seeking a Support Analyst – Applications & Platforms to help keep our packaged applications, websites and digital services reliable, secure and ready for what’s next.

Based in Parramatta with hybrid working, you will provide operational support, triage incidents, restore services quickly, test changes across test, staging and production, and collaborate with internal teams and external vendors.

Qualifications

• Experience supporting packaged applications, websites or digital services across cloud, managed or hybrid environments.
• Understanding incident, problem and change-management practices.
• Able to troubleshoot issues across applications, integrations and supporting services.

Responsibilities

• Provide operational support for packaged applications, websites and digital services.
• Triage incidents and respond to service requests; restore services quickly.
• Test and implement application and website changes across test, staging and production environments.
• Identify opportunities to automate routine tasks; maintain documentation and knowledge articles.
• Coordinate with internal teams and external vendors to resolve issues and improve services.

Skills

Experience supporting packaged apps, w

Incident and problem management

Change management

Troubleshooting applications and APIs

Customer-focused

Education

Relevant tertiary qualifications

Job description

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) is seeking a Support Analyst – Applications & Platforms to help keep our packaged applications, websites and digital services reliable, secure and ready for what’s next.

Based in Parramatta with hybrid working, you will provide operational support, triage incidents, restore services quickly, test changes across test, staging and production, and collaborate with internal teams and external vendors.