Hybrid Support Analyst — Apps & Platforms

Department of Climate Change, Energy, the Environment and Water; Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

The Department of Climate Change, Energy, the Environment and Water is seeking a Support Analyst & Platforms to ensure packaged applications, websites and digital services are reliable and secure. Hybrid work is supported, with a Parramatta office for on‑site collaboration.

As a hands‑on professional, you’ll triage incidents, restore services, and implement changes across test, staging and production environments.

Qualifications

• Relevant tertiary qualifications and/or significant experience in application, website or digital service support.
• Cyber security is everyone’s responsibility in this role.

Responsibilities

• Support packaged applications and websites hosted across cloud, managed and hybrid environments
• Triage incidents and respond to service requests
• Restore services quickly when things go wrong
• Test and implement application and website changes across test, staging and production environments
• Identify opportunities to automate routine support, monitoring and administration tasks
• Track service availability and maintain support documentation and knowledge articles
• Work closely with internal teams and external vendors to resolve issues and improve services

Skills

Cloud support

Hybrid environments

Incident management

Problem management

Change management

Education

Relevant tertiary qualifications

Job description

The Department of Climate Change, Energy, the Environment and Water is seeking a Support Analyst & Platforms to ensure packaged applications, websites and digital services are reliable and secure. Hybrid work is supported, with a Parramatta office for on‑site collaboration.

As a hands‑on professional, you’ll triage incidents, restore services, and implement changes across test, staging and production environments.