Imax Front Of House

Victoria; Melbourne; On-site; AUD 44,000 - 63,000; Full time

Job summary

IMAX Melbourne & Museums Victoria invites applications for a casual Front of House role at the Melbourne Museum precinct. You will deliver exceptional customer service, oversee box office, candy bar service, and ushering, and perform basic ticketing and cash handling.

Flexibility across weekdays, evenings, weekends and public holidays is essential, with manual labour such as deliveries and stock movement. RSA/Police checks may be required.

Qualifications

• Proven ability to deliver exceptional customer service.
• Strong teamwork and initiative.
• Ability to stay calm under pressure.
• Flexible availability across weekdays, evenings, weekends and public holidays.
• Cash handling and sales experience.

Responsibilities

• Deliver outstanding customer service with enthusiasm at every stage.
• Operate front-of-house duties: box office, candy bar, ushering.
• Perform basic ticketing and cash handling tasks.
• Apply up-selling and suggestive selling to enhance experiences.
• Maintain a clean, welcoming venue including bathrooms and equipment.
• Work well solo or as part of a team and stay productive under pressure.

Skills

Customer service

Communication

Team player

Cash handling

Upselling

Tools

Cash register

Ticketing system

Basic computer skills

Job description

ABOUT IMAX MELBOURNE & MUSEUMS VICTORIA

IMAX Melbourne delivers the ultimate movie-going experience on the world's best biggest screen, spanning 32 metres wide x 23 metres high. Combined with a set of revolutionary projection systems, customised theatre geometry and 15,000 watts of digital surround sound. Located at the Melbourne Museum Precinct on Rathdowne Street, Carlton. Museums Victoria (MV) is one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection. Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage-listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable.

ABOUT THE POSITION

The IMAX Front of House position is all about delivering exceptional customer service with energy and enthusiasm. This role also involves maintaining high standards of cleanliness and site presentation.

KEY DUTIES

• Deliver outstanding customer service with enthusiasm and professionalism at every stage of guest experience.
• Perform a variety of front-of-house duties, including box office operations, candy bar service, and ushering.
• Perform basic computer tasks, including ticket sales, phone calls and cash register operation.
• Apply up-selling and suggestive selling techniques to enhance the customer experience.
• Take an active role in maintaining a clean and welcoming venue through regular cleaning of bathrooms, theatre and equipment.
• Demonstrate strong initiative and the ability to work effectively either as part of a team or individually.
• Contribute positively to a collaborative, supportive, and fun team environment.
• Remain calm under pressure and consistently maintain a high level of productivity.
• Comply with Museums Victoria's policies and procedures and with relevant legislation and regulations.

SUCCESSFUL APPLICANT WILL HAVE

• Proven ability to deliver exceptional customer service including clear and excellent communication skills.
• Demonstrated ability to work as an effective team member and use initiative when required.
• Demonstrated ability to remain calm and work effectively in a high-pressure.
• Flexible availability across weekdays, evenings, weekends and public holidays to meet the needs of the business.
• Demonstrated sales and cash handling skills.
• The successful applicant is required to undergo a National Police Records Check, Working with Children Check and Responsible Service of Alcohol (RSA) certificate be assessed as suitable (new employees are required to meet this cost).

OTHER INFORMATION

This role is a casual position with an hourly rate of $39.15 (inclusive of casual loading). To be considered applicants must have flexible availability across weekdays, weekends and public holidays. This including early mornings and late nights. Applicants will engage in manual labour such as collecting deliveries and moving large quantities of stock regularly.

APPLICATIONS CLOSE:

22 October 2026 (11:59pm)