Supervisor, Hospitality (Protagonist)

Arts Centre Melbourne; Melbourne; On-site; AUD 55,000 - 63,000; Full time

Benefits offered by this job

Complimentary tickets

Food and beverage discounts

Discounted commuter benefits

Onsite parking

Wellbeing activities

EAP with I-CARE support

Job summary

Arts Centre Melbourne is seeking a Hospitality Supervisor for Protagonist, a bustling café and bar located at the front of the State Theatre, serving coffee, pastries and a locally sourced beverage list.

You will lead the team and be responsible for the efficient operation and revenue generation of various F&B outlets by delivering high standard customer service, cleanliness, food & beverage service, and accurate reporting in an outdoor environment.

Qualifications

• Advanced barista skills.
• Experience leading a hospitality team in high-volume café service.
• Knowledge of food handling standards and OHS compliance.
• Current RSA certificate.

Responsibilities

• Lead the team in a busy café and bar operation.
• Contribute to the efficient operation and revenue generation of F&B outlets.
• Ensure high standards of customer service, cleanliness, and food & beverage service.
• Provide effective reporting and roster management.

Skills

Barista skills

Team leadership

Food safety

OHS compliance

RSA certificate

Job description

• Hourly rate of $42.67 inclusive of 25% casual loading
• Lead the team in a busy cafe and bar operation
• Work across iconic venues

Your role will be primarily based in Protagonist: A bustling café and bar located at the front of the State Theatre, serving up custom coffee blends, pastries and a proud locally sourced beverage list.

As a Hospitality Supervisor in Protagonist, you will assist in leading the team and are responsible for actively contributing to the efficient operation and revenue generation of various Food & Beverage outlets by providing a high standard of customer service, cleanliness, food & beverage service, preparation and effective reporting.

Based on the Theatres building forecourt, you must be comfortable in an outdoor environment .

Your Skills and Experience

• Advanced barista skills
• Experience in effectively leading the performance of a Hospitality team in a high volume, café service environment
• Experience and knowledge of food handling standards and OHS compliance
• Current RSA certificate

For more information please read thePosition Description - Supervisor Hospitality 2026 (1).pdf

About the Team

The Hospitality team sits within the Customer Service Pillar and is responsible for the service and delivery of all food and beverage related activity in Arts Centre Melbourne including the Theatres building, Hamer Hall and Sidney Myer Music Bowl.

The Hospitality Unit is focused on delivering exceptional customer service and innovative cuisine across all venues and function spaces in keeping with Arts Centre Melbourne standards.

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy:

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite parking
• Access to wellbeing activities and learning and development programs
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, Disabled and Deaf people, sexualities and gender identities, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to ************@artscentremelbourne.com.au.

At Arts Centre Melbourne (ACM), we employ the Humanforce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are not stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality Teams will be required to use it unless otherwise agreed.

If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter.

Please submit your resume together with a cover letter by 11:55pm 26 October 2026. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.