IMAX Front of House

Museums Victoria; Melbourne; On-site; AUD 54,000 - 56,000; Part time

Job summary

Museums Victoria’s IMAX Melbourne venue is seeking a casual Front of House team member to deliver energetic, high-standard customer service. Based at the Melbourne Museum Precinct, you will manage box office, candy bar service, ushering, and help maintain a welcoming venue.

The role requires flexible weekday/evening/weekend availability, strong cash handling and upselling skills, and the ability to work solo or as part of a team.

Qualifications

• Experience delivering exceptional customer service.
• Ability to work as part of a team or individually.
• Flexible availability across weekdays, evenings, weekends and public holidays.
• Experience with sales and cash handling.
• Must pass Police Records Check/ Working with Children Check and RSA (cost borne by new employees).

Responsibilities

• Deliver outstanding customer service at every stage of guest experience.
• Operate front-of-house duties: box office, candy bar, ushering.
• Handle ticket sales, phone calls and cash register.
• Upsell and suggestive selling to enhance guest experience.
• Maintain cleanliness and presentation of the venue.
• Work effectively as part of a team or independently and stay productive under pressure.

Skills

Customer service

Communication

Cash handling

Sales techniques

Flexibility

Tools

POS system

Job description

ABOUT IMAX MELBOURNE & MUSEUMS VICTORIA

IMAX Melbourne delivers the ultimate movie-going experience on the world's best biggest screen, spanning 32 metres wide x 23 metres high. Combined with a set of revolutionary projection systems, customised theatre geometry and 15,000 watts of digital surround sound. Located at the Melbourne Museum Precinct on Rathdowne Street, Carlton.

Museums Victoria (MV) is one of the southern hemisphere's largest and most iconic museum organisations, we're not just about exhibits; we're about engaging, immersive moments that spark curiosity, creativity, and connection. Home to the awe-inspiring Melbourne Museum, the culturally rich Immigration Museum, the mind-expanding Scienceworks, and the World Heritage-listed Royal Exhibition Building, MV is a place where events transform spaces and stories into something truly unmissable.

ABOUT THE POSITION

The IMAX Front of House position is all about delivering exceptional customer service with energy and enthusiasm. This role also involves maintaining high standards of cleanliness and site presentation.

Some of the key duties include

• Deliver outstanding customer service with enthusiasm and professionalism at every stage of guest experience.
• Perform a variety of front-of-house duties, including box office operations, candy bar service, and ushering.
• Perform basic computer tasks, including ticket sales, phone calls and cash register operation.
• Apply up-selling and suggestive selling techniques to enhance the customer experience.
• Take an active role in maintaining a clean and welcoming venue through regular cleaning of bathrooms, theatre and equipment.
• Demonstrate strong initiative and the ability to work effectively either as part of a team or individually.
• Contribute positively to a collaborative, supportive, and fun team environment.
• Remain calm under pressure and consistently maintain a high level of productivity
• Comply with Museums Victoria's policies and procedures and with relevant legislation and regulations.

The successful applicant will have

• Proven ability to deliver exceptional customer service includingclear and excellent communication skills.
• Demonstrated ability to work as an effective team member and use initiative when required.
• Demonstrated ability to remain calm and work effectively in a high-pressure.
• Flexible availability across weekdays, evenings, weekends and public holidays to meet the needs of the business.
• Demonstrated sales and cash handling skills.
• The successful applicant is required to undergo a National Police Records Check, Working with Children Check and Responsible Service of Alcohol (RSA) certificate be assessed as suitable (new employees are required to meet this cost).

OTHER INFORMATION

This role is a casual position with an hourly rate of $39.15 (inclusive of casual loading). To be considered applicants must have flexible availability across weekdays, weekends and public holidays. This including early mornings and late nights. Applicants will engage in manual labour such as collecting deliveries and moving large quantities of stock regularly.

APPLICATIONS CLOSE: 22 October 2026 (11:59pm)