Imaging Field Service Engineer - Diagnostics & Support

United Imaging Healthcare; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Job summary

United Imaging Healthcare seeks a field service engineer to install UIH diagnostic imaging equipment at customer sites and work closely with regional Customer Care Centers for troubleshooting, maintenance, and updates under supervision.

You will attend service training and pursue the UIH Professional Certificate to strengthen technical support. Flexibility in travel and hours is required to meet contractual obligations and customer needs.

Qualifications

• Technical associate’s degree or above.
• Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills.
• Ability to find and troubleshoot faults in the field; strong communication and coordination skills.

Responsibilities

• Install UIH diagnostic imaging equipment within a designated product range at the customer site.
• Collaborate with Customer Care Center to troubleshoot, maintain, and update product modalities under supervision.
• Attend service training courses and work toward completion of UIH Professional Certificate to enhance technical support skills.
• Escalate appropriately to ensure customer satisfaction and contractual obligations are met.
• Perform other tasks assigned by supervisors.

Skills

Troubleshooting

Communication

Coordination

Travel readiness

Flexible hours

Education

Technical associate’s degree or above

Tools

Microsoft Office

Networking Infrastructure

Job description

• Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
• Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
• Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
• Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
• Other tasks assigned by supervisors.

Qualification Requirements:

• Technical associate’s degree or above;
• Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
• Have the ability to find and troubleshoot faults in the field;
• Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
• A flexible approach to work, travel and unsociable hours;
• Valid driving license and good driving record.