Customer Service Engineer

United Imaging Healthcare; Perth; On-site; AUD 90,000 - 130,000; Full time

Job summary

United Imaging Healthcare is seeking a field service engineer to install UIH diagnostic imaging equipment at customer sites in Perth and surrounding areas. You will work with the Customer Care Center to troubleshoot, service, and update modalities and aim for the UIH Professional Certificate.

Strong communication and teamwork are required, along with a flexible approach to work and travel. The role involves ongoing training and coordination with regional teams to meet contractual obligations.

Qualifications

• Technical degree required or higher.
• Familiar with diagnostic imaging equipment principles (DR/CT/MR/PET).
• Ability to troubleshoot faults in the field.

Responsibilities

• Install UIH diagnostic imaging equipment at customer sites within a designated product range.
• Troubleshoot, maintain and update designated modalities with supervision in coordination with the Customer Care Center.
• Attend service training courses and work toward completion of UIH Professional Certificate.
• Escalate situations when customer satisfaction is compromised and ensure contractual obligations are met.
• Perform other duties as assigned by supervisors.

Skills

Field troubleshooting

IT skills

Communication

Coordination

Customer service

Teamwork

Education

Technical associate’s degree or above

Tools

Microsoft Office

Networking Infrastructure

Job description

Job Responsibilities:

• Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
• Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
• Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
• Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
• Other tasks assigned by supervisors.

Qualification Requirements:

• Technical associate’s degree or above;
• Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;
• Have the ability to find and troubleshoot faults in the field;
• Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;
• A flexible approach to work, travel and unsociable hours;
• Valid driving license and good driving record.