Customer Service Engineer

United IMAGING Healthcare; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

United Imaging Healthcare is seeking a service engineer to install UIH diagnostic imaging equipment at customer sites across designated product ranges. You will collaborate with regional and headquarters teams for troubleshooting, maintenance, and updates of modalities under supervision.

Participants will attend service training and work toward completing the UIH Professional Certificate to enhance technical support capabilities.

Responsibilities

• Installation of UIH diagnostic imaging equipment at customer site within a designated product range.
• Troubleshooting, maintenance, and updates of designated product modalities with supervision in coordination with Customer Care Center (regional and headquarter level).
• Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to customers.
• Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
• Other tasks assigned by supervisors.

Job description

• Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;
• Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;
• Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;
• Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.
• Other tasks assigned by supervisors.