Product Manager (Authentication)

NCS Australia; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

NCS Australia is seeking a Product Manager (Authentication) to lead the CIAM transformation, shaping authentication policies and customer journeys across channels. You’ll work with UX, Architecture, Cyber Security, Fraud, and Engineering to deliver secure, seamless login, MFA, passwordless and session management improvements.

You’ll drive end-to-end requirements, align business decisions across Digital, Operations and Technology, and support SIT/UAT through to production release in a fast-paced,

Qualifications

• Experience as Product Manager, Product Owner, or Senior BA in CIAM or security programs.
• Deep understanding of MFA, SSO, OTP, biometrics, passwordless, step-up authentication, and account recovery.
• Familiarity with OAuth, OIDC, and API-based identity services.
• Hands-on with CIAM platforms (Ping, Okta/Auth0, ForgeRock, or similar).
• Proven Agile experience managing backlogs, requirements, and SIT/UAT support.
• Strong cross-functional stakeholder engagement across Digital, Operations, Security, and Technology.

Responsibilities

• Shape and drive the authentication roadmap across CIAM transformation.
• Collaborate with UX, Architecture, Cyber Security, Fraud, and Engineering to deliver secure experiences.
• Migrate channels onto common CIAM platforms and manage end-to-end user journeys.

Skills

Product management

CIAM knowledge

Agile

Stakeholder engagement

Tools

Ping

Okta/Auth0

ForgeRock

Job description

At NCS Australia, we're the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.

Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the opportunity to make an impact - for our clients, our communities and each other.

Job Description

We are looking for a Product Manager (Authentication) to join our team and play a pivotal role in delivering key capabilities across our Customer Identity and Access Management (CIAM) transformation program. Working closely with the Senior Product Manager, you will shape and drive the authentication roadmap across customer-facing channels, focusing on authentication policies, customer journeys, and detailed business requirements.

You will collaborate with UX, Architecture, Cyber Security, Fraud, and Engineering teams to simplify customer journeys and build secure, seamless experiences. Key areas of focus include driving the implementation and consolidation of login, MFA, OTP, passwordless authentication, account recovery, step-up authentication, and session management.

If you are passionate about defining end-to-end user journeys, navigating cross-functional dependencies, and migrating channels onto common CIAM platforms, this role offers an exciting opportunity to deliver impactful identity solutions.

Qualifications

• Demonstrated experience as a Product Manager, Product Owner, or Senior Business Analyst working within CIAM, Identity, Authentication, Digital, or Security programs.
• Deep understanding of core authentication concepts, including MFA, SSO, OTP, biometrics, passwordless, step-up authentication, and account recovery.
• Familiarity with modern identity standards and frameworks, including OAuth, OIDC, and API-based identity services.
• Hands-on familiarity or experience with enterprise CIAM platforms (such as Ping, Okta/Auth0, ForgeRock, or similar).
• Proven track record in Agile environments, managing product backlogs, defining detailed requirements and acceptance criteria, and supporting SIT/UAT through to production release.
• Strong cross-functional stakeholder engagement skills, with experience aligning business decisions across Digital, Operations, Security, and Technology teams.

Additional Information

Why NCS?

This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something new or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.

Ready to make extraordinary happen?

We celebrate diversity and inclusion

We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the opportunity to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.

Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.

Agencies: NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.