ICT Customer Service Officer

TECHNO AUSTRASIA; Australia; In loco; AUD 75.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Maternity leave

Parental leave

Professional development

Descrizione del lavoro

Techno Austraisa is hiring a Permanent, full-time ICT Customer Support Officer to deliver hands-on IT support, troubleshoot issues, and maintain day-to-day IT operations in Australia. The role emphasizes service quality and user guidance across staff and stakeholders.

You will work on equipment setup, network configurations, and documentation while contributing to continuous service improvements and professional growth. Visa sponsorship may be available for suitable candidates.

Competenze

• Experience in ICT client services or IT service management.
• Experience handling IT enquiries from multiple stakeholders.
• Ability to support Microsoft 365 and end-user devices.

Mansioni

• Provide first-line ICT support for hardware, software and OS issues.
• Log, prioritise, track and resolve IT support requests.
• Explain technical issues clearly and guide users.

Conoscenze

IT service management

IT support

Customer services

Staff assistance

Strumenti

ServiceNow

Microsoft 365

Descrizione del lavoro

Permanent full-time ICT Customer Support Officer role in Australia offering $75K–$80K, hands-on IT support, career growth, and potential visa sponsorship.

Company: Techno Austraisa
Employment Type: Full-time, Permanent
Work Location: In person, Australia
Salary: AUD $75,000–$80,000 per year

1. About the Role

Techno Austraisa is seeking a qualified ICT Customer Support Officer to provide technical assistance to staff, troubleshoot IT issues, maintain computer systems and networks, and ensure reliable day-to-day IT operations.

2. Key Responsibilities

• Provide first-line support for hardware, software and operating system issues.
• Log, prioritise, track and resolve IT support requests.
• Assist users with computer systems and business applications.
• Explain technical issues and provide clear guidance to users.

Installation and Configuration

• Install, configure and maintain desktops, laptops, printers and peripheral devices.
• Configure network and communication equipment, including routers, switches and phone systems.
• Install software and operating system updates.
• Set up user accounts and new workstations.

Network and Systems Maintenance

• Diagnose and resolve computer and network faults.
• Monitor systems and networks to identify and prevent technical issues.
• Assist with system upgrades, software installations and routine maintenance.

Documentation and Escalation

• Maintain accurate records of equipment, faults, repairs and support activities.
• Escalate complex technical issues to the appropriate IT specialists.
• Document troubleshooting steps and actions taken.

3. Required Knowledge and Experience

Applicants should ideally have experience in the following areas:

• ICT client services, service coordination or IT service management.
• Responding to and managing IT enquiries from different stakeholders.
• Supporting Microsoft 365, end-user devices, standard operating environments, mobile devices, user access, printing and meeting technologies.
• Providing responsive and confidential technical support to priority stakeholders.
• Documenting service requests, processes, project activities and knowledge articles.
• Working with technical teams, vendors and service providers.
• Supporting junior staff through coaching, mentoring and knowledge sharing.
• Contributing to service quality, continuous improvement and team capability.

4. Desirable Skills and Experience

The following will be highly regarded:

• Experience with ServiceNow or similar IT service management platforms.
• Preparing technical documentation, user guides, knowledge articles and training materials.
• Supporting service improvement initiatives and enhancing user experience.
• Experience working in a complex ICT environment.

5. Eligibility and Other Requirements

• Hold and maintain a valid Australian motor vehicle driver's licence.
• Have the right to work in Australia or be eligible for employer sponsorship.
• Be willing to participate in an on-call roster.
• Be available to work outside standard business hours when required.
• Receive an appropriate restriction allowance for on-call duties.

6. What we Offer

• Permanent, full-time employment.
• Annual salary of AUD $75,000–$80,000, depending on experience.
• Maternity and parental leave.
• A supportive working environment.
• Opportunities to develop professional skills and experience.