ICT Customer Support Officer

Job Q; Cairns Regional; On-site; AUD 72,000 - 88,000; Full time

Job summary

Primewave Solutions Pty Ltd is seeking an ICT Customer Support Officer to deliver responsive technical helpdesk support, diagnose hardware and software issues, and ensure reliable operation of computer systems at our Redlynch site.

You will guide users through problem resolution, install and configure software, support network connectivity, and document procedures to improve ICT service delivery.

Qualifications

• Requires practical ICT knowledge and problem-solving ability.
• Ability to explain technical information to non-technical users.
• Strong time-management and prioritisation skills.

Responsibilities

• Assess users' hardware and software needs and diagnose ICT issues.
• Respond to user inquiries about systems, connectivity and devices.
• Install, configure and update software ensuring compatibility with systems.
• Troubleshoot network connectivity and maintain peripheral devices.

Skills

Technical troubleshooting

Helpdesk support

Customer service

Software installation

Hardware troubleshooting

Networking basics

Education

IT qualification (AQF Associate Diploma or higher)

Job description

#### ICT Customer Support OfficerRedlynch, QLD 4870Full Time#### Job descriptionTarget Business ServicesLocation: 5 Marino Cl, Redlynch QLD 4870Salary: $80,000 plus 12 % superannuationPosition: Full time, PermanentOur client, Primewave Solutions Pty Ltd is seeking a skilled and customer-focused ICT Customer Support Officer to provide technical assistance, troubleshoot hardware and software issues, and support the effective operation of computer systems, applications and related IT equipment. The successful candidate will assist users in resolving technical problems, identifying appropriate technology solutions and ensuring that computer systems and peripheral devices operate efficiently.The position requires a practical understanding of information and communication technology, strong analytical and problem-solving abilities, and the capacity to communicate technical information clearly to users with varying levels of IT knowledge. The successful applicant will contribute to the resolution of technical support requests, software installation and configuration, network implementation and maintenance, and the reliable operation of IT systems.Minimum Requirements:* AQF Associate Degree, Advanced Diploma or Diploma, or a higher qualification in Information Technology, Computer Science, Information Systems or a related field.* Alternatively, at least three years of relevant work experience may substitute for the formal qualifications listed above.* Minimum one year experience in ICT technical support, helpdesk services, computer systems administration or a similar technical role.Key Responsibilities include:* Assessing users’ software and hardware requirements, diagnosing technical problems and recommending appropriate solutions to resolve ICT issues.* Responding to user enquiries regarding computer systems, operating systems, software applications, connectivity and hardware-related problems.* Troubleshooting software errors, system configuration issues and application performance problems to restore normal functionality.* Installing, downloading, configuring and updating appropriate software applications and ensuring compatibility with existing computer systems.* Assisting users with the effective use of software applications, computer equipment and related ICT resources.* Configuring, implementing and maintaining computer networks, including network connectivity, routers, switches and associated equipment, as required.* Supporting website maintenance and updates, including troubleshooting website-related technical issues and assisting with functionality and performance improvements.* Repairing, testing and replacing computer peripherals and related equipment, including terminals, printers, modems and other connected devices.* Monitoring the performance and functionality of computer systems and applications, identifying recurring technical issues and implementing appropriate corrective measures.* Maintaining records of technical support requests, troubleshooting procedures, software installations, equipment repairs and resolutions in accordance with business procedures.* Providing technical guidance and instructions to users to improve their understanding of ICT systems, software applications and equipment.* Coordinating with relevant technical personnel, vendors and service providers to resolve complex technical problems and support the reliable operation of ICT infrastructure.To be considered for this role you must have:* Strong technical troubleshooting and analytical skills, with the ability to identify and resolve hardware and software issues.* Knowledge of computer hardware, operating systems, software installation and configuration, and peripheral devices.* Understanding of computer networking principles, connectivity troubleshooting and network equipment.* Strong organisational skills, attention to detail and the ability to prioritise multiple technical support requests.* A customer-focused approach, sound judgement and the ability to work independently as well as collaboratively.Applications for this opportunity should be forwarded by email toPlease note only short-listed candidates will be contacted and your application will be treated as strictly confidential.Login is optional, you may send application via email