ICT Support Specialist

Elmo; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Job summary

Sydney Catholic Early Childhood Services (SCECS) is seeking an ICT Support Specialist to be the day-to-day contact for technology across SCECS while supporting the IT Manager. You will provide practical technical support and help develop consistent ICT processes throughout our services.

Your responsibilities include service desk support, identity and access management, device deployment for Windows and Apple devices, and hands-on ICT support across Sydney services, with documentation and

Qualifications

• 2+ years of IT support experience, preferably across multiple locations.
• Experience with Microsoft 365 and Entra ID.
• Experience across Windows, macOS and iOS.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technology clearly to non-technical staff.
• Willingness to travel regularly to SCECS services across Sydney.
• Current NSW Driver Licence and Working with Children Check & Police Check.

Responsibilities

• Service desk: manage daily requests, incidents and issues.
• Troubleshoot and resolve or escalate as needed.
• Create user guides and knowledge articles for staff.
• Support teams transitioning to new technology platforms.
• Identity & Access: onboarding/offboarding, Entra ID management, access reviews.
• Device management: configure and deploy Windows and Apple devices, manage licenses.
• Site support: travel to services to provide hands-on ICT support, resolve networking and AV issues.

Skills

IT support

Microsoft 365

Entra ID

Windows

macOS

iOS

Troubleshooting

Communication

Documentation

Travel willingness

NSW Driver Licence

Working with Children Check

Police Check

Tools

Apple Business Manager

ITSM platforms

MD-102

MS-900

SC-900

Job description

About Sydney Catholic Early Childhood Services (SCECS)

Sydney Catholic Early Childhood Services (SCECS) is anot-for-profit organisationdedicated to supporting children and families within our Catholic schools and parishes. SCECS delivers high-quality education and care while fostering strong connections within the Catholic community. By joining SCECS, you become part of a purpose-driven organisation committed to making a positive impact.

Job Description

Your new role

As our ICT Support Specialist, you will be the day-to-day point of contact for technology across SCECS while supporting the IT Manager.

You will provide practical technical support while helping us develop consistent, reliable ICT processes across our services.

Your responsibilities will include:

Service Desk & Support

• Manage and support day-to-day service desk requests, incidents and technical issues.
• Troubleshoot and resolve issues or elevate where required.
• Develop knowledge articles and guides to help staff resolve common issues themselves.
• Support teams across Customer Service, Facilities, HR and Recruitment as they transition to new technology platforms.

Identity & Access

• Support staff onboarding and offboarding.
• Manage users, groups, licences and access through Microsoft Entra ID.
• Assist with regular access reviews and ensure staff have the appropriate technology access.
• Configure, enrol and deploy Windows and Apple devices.
• Support Intune and Apple Business Manager environments.
• Maintain the organisation's technology asset register, including repairs, warranties and secure disposal.

Service & Site Support

• Travel to SCECS services to provide hands-on technical support.
• Troubleshoot devices, printers, AV equipment, wireless and basic network issues.
• Help reduce recurring technology problems across our services.
• Create simple, easy-to-follow technology guides for educators and non-technical staff.
• Develop and maintain ICT procedures and runbooks.
• Identify opportunities to improve how technology is delivered and supported across SCECS.

About you

You are ahands-on IT professional who enjoys helping people and solving problems.

You don't need to know everything. What matters is that you are curious, patient, practical and confident working through technical issues.

You will ideally have:

• 2+ years' experience in an IT support role, preferably supporting multiple locations.
• Experience supporting Microsoft 365 and Entra ID.
• Experience across Windows, macOS and iOS.
• Strong troubleshooting and problem-solving skills.
• The ability to explain technology clearly to people with different levels of technical knowledge.
• Strong written communication skills, including the ability to create simple user guides.
• A willingness to travel regularly to SCECS services across Sydney.
• A current NSW Driver Licence.
• A Working with Children Check & Police Check.

It would be great if you also have experience with:

• Apple Business Manager.
• ITSM or enterprise service management platforms.
• Basic networking, including VLANs, DHCP and wireless troubleshooting.
• ITIL 4 Foundation.
• Microsoft certifications such as MS-900, SC-900 or MD-102.
• Education, early childhood or not-for-profit environments.

Relevant IT qualifications are also desirable, but practical experience and the ability to solve problems will be highly valued.

Applicants must formalise their application by submitting an up‑to‑date resume.

Please note: Visa sponsorship is not available for this position. All applicants require current and valid working rights in Australia.