ICT Support Officer

Cire Services; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Friendly, supportive workplace culture

Employee Assistance Program

Travel allowances for site visits

Job summary

Cire Services in Melbourne region seeks an ICT Support Officer to join our growing team on a full-time fixed-term 6-month contract at the Lilydale office. You will deliver ICT administration and support for hardware and software used by staff, students, and external stakeholders.

You will be a friendly, customer-focused technical specialist, handling device management, onboarding/offboarding, backups, basic networking, and site visits, with opportunities to contribute to cloud and cyber security

Qualifications

• 1–2 years ICT enterprise/helpdesk experience.
• Experience with Microsoft solutions, AD/Entra, and Windows OS.
• Full valid Australian Driver's Licence for site visits.
• Creative problem solver with commitment to continuous improvement.
• Excellent written and verbal communication.

Responsibilities

• Provide ICT customer service and staff support.
• Device management for campus hardware and software.
• Onboarding and offboarding staff securely.
• Backups, recovery and repair tasks.
• Perform site visits as required.
• Support basic networking and desktop operations.

Skills

Customer service

Helpdesk

Problem solving

Communication

Teamwork

Tools

Microsoft Solutions

Active Directory

Entra

Windows OS

Job description

We are seeking a fun & dynamic ICT Support Officer to join our growing team.

• Full Time Fixed Term 6 month position
• Based at our Lilydale Support Office
• Access to not-for-profit salary packaging

About the role

Working as part of the ICT Team, you will assist in delivering ICT administration and support for hardware and software for Cire Services’ staff, students, and external stakeholders. Being a technical and customer service specialist, providing quality service and solutions to staff to enhance and maintain their operations.

You will also get the opportunity to assist working on innovative projects whilst the organisation scales, including cyber security and cloud system management.

Other Day to Day duties consist of:

• Customer Service
• Device Management
• Onboarding/Offboarding Staff
• Back Ups, Recovery and Repair
• Site Visits
• Basic Networking and Desktop Support

About you

You have excellent customer service skills with1-2 years' experience within an ICT Enterprise and/or Helpdesk environment using Microsoft Solutions, withsome basic skills within Active Directory, Entra and Windows OS.

Other things you'll need to have, include:

• Being a creative problem solver with commitment to continuous improvement
• Excellent communication skills, written and verbal
• Ability to work effectively and accurately with minimal supervision
• Proactive to addressing upcoming business needs

You will also require a full valid Australian Drivers Licence and access to a reliable car as site visits will be required (Travel Allowance will be provided).

To enjoy Cire's environment and culture, you will have a community focus, friendly personality, and positive attitude. You will demonstrate our Values of Quality, Inclusion, Innovation, Integrity, and Sustainability. You will enjoy being an integral part of a professional team.

The Perks

• Salary packaging to increase your take-home pay
• Discounts on childcare and training courses
• A friendly, supportive workplace culture
• Access to a comprehensive Employee Assistance Program
• Purpose-driven work that directly benefits vulnerable communities

Our Commitment to Child Safety

Cire Services is committed to the safety, wellbeing, and empowerment of all children. We have zero tolerance for chi...

Cire Services may appoint at any stage of the recruitment process, including prior to the closing date. We appreciate your understanding.

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply. We are dedicated to fostering a culturally safe, respectful, and empowering workplace where First Nations employees can thrive and contribute meaningfully to our organisation and the communities we serve.