ICT Support Officer

Clayfield College; Albion; On-site; AUD 55,000 - 75,000; Full time

Job summary

Clayfield College, a leading independent school in Brisbane, is seeking an ICT Support Officer to manage the helpdesk and provide level 1–2 support across the College. The role covers hardware, software, networks, and cloud systems, with training staff and students on the College ICT environment.

Applicants should have post-secondary qualifications and proven ICT Helpdesk experience, strong communication, and the ability to work independently or in a team.

Qualifications

• Experience in ICT Helpdesk and user support across staff, students and parents.
• Familiarity with modern device management and school ICT systems.
• Ability to diagnose and resolve hardware, software and network issues promptly.

Responsibilities

• Operate the ICT Helpdesk to log, prioritise and resolve incidents and service requests.
• Provide customer-focused support to staff, students and parents with clear communication.
• Onboard/offboard accounts and assist with device management and software deployment.
• Support Schoolbox LMS, classroom AV and events needing ICT assistance.
• Maintain ICT assets and collaborate with colleagues to resolve issues.

Skills

Customer service

Communication

Problem-solving

Education

Post-secondary qualifications

Tools

Microsoft Intune

Apple JAMF

Active Directory

Azure AD

Office 365

TASS

Job description

Clayfield College is a leading independent school, owned and governed by the Presbyterian and Methodist Schools Association (PMSA) on behalf of the Presbyterian and Uniting Churches. The College is a co-educational day and boarding school in Clayfield, Brisbane, that offers boys and girls all the benefits of single-sex and co-education on one campus through the distinctive Parallel Learning model. Our education framework is intentionally structured to maximise students’ growth from Pre-Prep to Year 12. Clayfield provides outstanding opportunities beyond the regular curriculum, and across all ages, so every child has the opportunity to let their light shine.

The Position

The ICT Support Officer will be responsible for the helpdesk, providing level 1 and level 2 support across the College.

The ICT Support Officer must have a knowledge of current computer hardware, operating systems, software, peripherals, networks and a variety of cloud systems. This position will be required to provide support to staff, students and parents relating to the College ICT environment and systems. Diagnosing computer and software problems, monitor computer-processing systems, install software and perform tests on computer equipment and programs. Additionally, the role involves the set-up of computer equipment, scheduling maintenance and training staff and students in the use of programs used by the College.

Professional Responsibilities include

• Operate the College ICT Helpdesk to ensure all incidents and service requests are logged, prioritised and actioned promptly to resolve within reasonable timeframes.
• Provide a customer focused approach with excellent communication to staff, students and parents.
• On-boarding and off-boarding of staff, student and parent accounts to enable use of the College systems in line with College security policies and procedures.
• Escalate tasks that require further technical expertise whilst ensuring relevant users are kept informed of progress.
• Modern device management end user assistance for:
• Mobile phone and iPad management
• Student device management (whether BYOT or College-owned)
• Install specialist software as required and approved.
• Manage and maintain accurate ICT asset (devices, software, etc.) information and allocations.
• Support teaching and learning environments including the operations of our Schoolbox learning management system
• Support for classroom audio visual equipment and assist with events requiring audio visual support.
• Collaborate with ICT colleagues on ICT issues that arise and possible solutions.
• Accountability for complying with health and safety policies, procedures, hazard reporting and safe work practices, particularly in relation to ICT systems design and implementation.
• Provide administration coverage to other business units as required.
• Perform other reasonable duties as required.

Key Selection Criteria

• Appropriate post-Secondary schooling qualifications are desirable.
• Industry certification and relevant ICT experience highly desirable.
• Strong experience in providing customer service excellence.
• Experience in the provision of ICT Helpdesk and Support Services.
• Possess excellent interpersonal and communication (written and verbal) skills.
• Strong organisational skills and the capacity to successfully manage competing priorities.
• Attention to detail.
• High level problem-solving and troubleshooting skills.
• Sound knowledge of a broad range of technologies.
• General understanding of ICT Infrastructure including servers, wired and wireless networks.
• Demonstrated experience and technical competence in deploying, supporting and configuration of devices based on Microsoft Intune and Apple/JAMF technologies.
• Deploy, configure, upgrade and support devices including but not limited to smartphones, desktops, laptops, tablets, peripherals, projectors, interactive LCD panels etc.
• Experience with basic administration of Microsoft systems including Active Directory, Azure AD and Office 365.
• Familiarity with TASS student management system would be highly regarded.
• The capacity to work independently and collaboratively in a team environment.
• Be self-motivated and proactive.
• A strong affiliation or understanding of the College’s mission and vision
• Hold or eligibility to hold a Working With Children Positive Notice (Blue Card)

About You

• Strong organisational skills and the capacity to successfully manage competing priorities.
• The capacity to work independently and collaboratively in a team environment with a positive attitude.
• Demonstrated ability to communicate effectively in different situations.
• Capacity to go beyond expected.
• Hands-on approach and self-motivated.

Applicants for this position must be supportive of the Christian aims and mission of the Presbyterian and Methodist Schools Association and be able to contribute to the strategic vision of Clayfield College.

Applications close: 5 October 2026

Clayfield College is a Child Safe organisation with a demonstrated commitment to the safety and wellbeing of children with a zero-tolerance approach to the abuse of children in our care. Successful candidates will be required to support the PMSA's Child Protection Policy and Procedures and commit to their implementation upon commencement. For more information, please click on this link.