ICT Support Engineer

WHITEPAGE CONSULTANCY PTY LTD; Brisbane; On-site; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Superannuation

Job summary

Brazco International in Port of Brisbane, QLD seeks an ICT Support Engineer to strengthen global IT operations. You will troubleshoot hardware, software, and network issues and help optimize systems and procedures.

The role requires a bachelor-degree in IT/CS and at least 1 year in ICT support, with strong analytical and communication skills and the ability to work with cross-functional teams.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• At least 1 year of ICT support experience.
• Strong analytical, communication and teamwork skills.

Responsibilities

• Diagnose and resolve issues across software, hardware and networks to ensure smooth operations.
• Develop and optimize IT procedures and configurations for reliability and performance.
• Maintain and support IT systems including desktops, OS, security tools and networks.
• Provide training and guidance on new technologies to team members.
• Analyze malfunctions and address complex issues within the IT framework.
• Collaborate with product teams to integrate technology solutions supporting growth.

Skills

Bachelor’s degree in IT/CS

1 year ICT experience

Analytical skills

Communication skills

Education

Bachelor’s degree or higher in Information Technology, Computer Science, or related field

Job description

Job Type: Permanent position | Full time position

Job Description

About Brazco International: Founded in 1995, Brazco International has evolved from a local frames and mirrors manufacturer to a renowned global product development and sourcing specialist. Over the past 25 years, we have established a stellar reputation for quality and reliability, expanding our operations into importing and wholesaling a diverse range of general merchandise and Fast-Moving Consumer Goods (FMCG).

With strategic trade partnerships across China, Thailand, and Europe, and a dedicated team of in-house designers and experienced buyers, Brazco International continues to thrive by delivering exceptional products at the best prices. Job Title: ICT Support Engineer Location: Brazco International, Port of Brisbane, QLD Position Summary: We are seeking a skilled ICT Support Engineer to join our dynamic team. This role involves developing effective support strategies, troubleshooting system issues, and enhancing our technological infrastructure to meet the evolving needs of our global business.

Key Responsibilities

• Diagnose and resolve technical issues involving software, hardware, and network systems to ensure smooth and efficient operations across our international and local platforms.
• Develop and optimize operational procedures and system configurations, focusing on continual improvement of system reliability and performance.
• Provide technical expertise in the maintenance, upgrade, and support of all IT systems, including desktops, operating systems, security tools, and network configurations.
• Offer targeted training and guidance to team members on new technologies and system updates to enhance team capabilities and efficiency.
• Analyze and evaluate system malfunctions, conducting detailed problem-solving sessions to address complex issues within our technological framework.
• Work collaboratively with our product development teams to integrate new technology solutions that support and drive business growth.

Additional Responsibilities

• Actively participate in the product lifecycle with a tech perspective, ensuring IT readiness and compatibility from design through to market launch.
• Maintain up-to-date knowledge of industry trends and advancements to drive innovations in our IT operations.

Working Hours: This is a full-time position, typically involving 38 hours per week. Salary: $75,000 - $85,000 plus superannuation per annum.

Required Qualifications

• Bachelor’s degree or higher in Information Technology, Computer Science, or a related field.
• At least 1 year of professional experience in an ICT support role.

Personal Attributes

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, capable of working collaboratively in a diverse team environment.
• Proactive and self-motivated, with a keen attention to detail.
• Ability to manage multiple tasks and projects simultaneously, prioritizing effectively to meet deadlines.