ICT Support and Test Engineer

Makhdoom Holdings Pty Ltd; Maitland City Council; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Friendly work environment

Involvement in digital transformation

Job summary

Makhdoom Holdings Pty Ltd is seeking a permanent ICT Support and Test Engineer to ensure reliable IT systems across all shops and locations. You will provide hands-on support, manage testing, and collaborate with stakeholders to resolve ICT issues promptly.

Responsibilities include developing dashboards in Excel/Power BI, maintaining data security, and contributing to digital transformation projects. A proactive communicator who can support multiple store sites is essential.

Qualifications

• Bachelor’s degree in Information Technology or related field.
• At least 1 year of ICT Support and Test Engineer experience.
• Working knowledge of Windows systems, networks, databases, SQL, and Microsoft Excel.
• Experience with Power BI, data visualization, reporting, and interpreting graphs and business data.
• Experience with software testing, troubleshooting, quality assurance, and identifying application issues.
• Proactive, problem-solving mindset with strong communication and ability to support multiple store locations.

Responsibilities

• Provide first and second-level ICT support to internal users across all locations, coordinating with third-party vendors as required.
• Monitor and maintain company software systems, networks, and hardware across all sites.
• Test, troubleshoot, and report on software and application issues.
• Assist in the development and implementation of new software and system features.
• Prepare documentation including system specifications, user guides, and support materials.
• Perform regular system testing, quality assurance checks, and updates.
• Ensure data security, backup, and disaster recovery processes are maintained.
• Work closely with operations and admin teams to align ICT systems with business goals.
• Support and maintain business reporting tools, Excel and Power BI dashboards, database queries, and application interfaces.

Skills

Windows systems

Networks

Databases

SQL

Microsoft Excel

Power BI

Data visualization

Reporting

Software testing

Troubleshooting

Quality assurance

Communication

Multi-store support

Education

Bachelor's degree in Information Technology

Tools

Power BI

SQL

Microsoft Excel

Job description

About the Role

As a permanent, full-time ICT Support and Test Engineer for Makhdoom Holdings Pty Ltd, you will be responsible for ensuring the functionality, reliability, and performance of our IT systems and applications across all of our shops and business locations. You'll provide hands-on technical support, manage system testing processes, and work closely with stakeholders to resolve ICT-related issues promptly.

Key Responsibilities

• Provide first and second-level ICT support to internal users across all Makhdoom Holdings Pty Ltd retail and workshop locations, coordinating with third-party vendors as required.
• Monitor and maintain company software systems, networks, and hardware across all shop sites.
• Test, troubleshoot, and report on software and application issues.
• Assist in the development and implementation of new software and system features.
• Prepare documentation including system specifications, user guides, and support materials.
• Perform regular system testing, quality assurance checks, and updates.
• Ensure data security, backup, and disaster recovery processes are maintained across the business.
• Work closely with operations and admin teams to align ICT systems with business goals.
• Support and maintain business reporting tools, Excel and Power BI dashboards, database queries, and application interfaces.

What We're Looking For

• Bachelor's degree in Information Technology, or a related field.
• At least 1 year of experience as an ICT Support and Test Engineer.
• Working knowledge of Windows systems, networks, databases, SQL, and Microsoft Excel.
• Experience with Power BI, data visualization, reporting, and interpreting graphs and business data.
• Experience with software testing, troubleshooting, quality assurance, and identifying application issues.
• A proactive, problem-solving mindset with great communication skills and the ability to support multiple store locations.

Benefits

• Competitive salary package: $80,000 - $90,000 + Super.
• Career growth opportunities in a growing business.
• Friendly, supportive work environment.
• Involvement in innovative digital transformation projects.