ICT Support Analyst - Windows & Citrix, Construction IT

Mossop Construction + Interiors; Adelaide; Presencial; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Two additional leave days

Novated car leasing

Loyalty leave after 3 years

Flexible working arrangements

Employee Assistance Program (EAP)

Flu vaccination

Training and development

Regular social events

Descripción de la vacante

Mossop Construction + Interiors in Adelaide is seeking an ICT Support Analyst to join our IT team. Reporting to the ICT Manager, you’ll provide Level 1–2 support across office and site users and help manage our technology environment.

Responsibilities include setting up devices, configuring accounts, supporting Microsoft 365, Active Directory, Citrix, and collaborating with external partners to keep systems secure and reliable.

Formación

• 2–5 years in ICT Support, Service Desk or Systems Support within a medium-sized business.
• Experience supporting Windows desktop environments and Microsoft 365.
• Knowledge of Active Directory and user account administration.
• Experience deploying and supporting laptops, mobile devices and peripherals.
• Excellent communication skills; ability to explain technical concepts to non-technical users.
• Strong organisational skills and ability to manage competing priorities.
• Proactive approach to improving systems and processes.

Responsabilidades

• Providing Level 1 and 2 IT support across office and construction site users.
• Troubleshooting hardware, software, networking and system issues.
• Setting up laptops, desktops, mobile devices, printers and other devices.
• Managing user accounts, permissions and onboarding of new employees.
• Supporting Microsoft desktop environments and business applications.
• Assisting with Citrix Desktop and Published Applications.
• Maintaining IT asset registers and software licensing records.
• Supporting network security and backup processes.
• Assisting with infrastructure upgrades and technology improvement projects.
• Creating and maintaining IT documentation and user guides.
• Working closely with external vendors to resolve complex issues.

Conocimientos

Windows desktops

Troubleshooting

Communication

Organisational skills

Problem solving

Active Directory

Citrix

Microsoft 365

Educación

IT degree or equivalent

Herramientas

Citrix Desktop

SQL Server

Scripting

Descripción del empleo

Mossop Construction + Interiors in Adelaide is seeking an ICT Support Analyst to join our IT team. Reporting to the ICT Manager, you’ll provide Level 1–2 support across office and site users and help manage our technology environment.

Responsibilities include setting up devices, configuring accounts, supporting Microsoft 365, Active Directory, Citrix, and collaborating with external partners to keep systems secure and reliable.