Information Technology Support Analyst

Mossop Construction + Interiors; Adelaide; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Two additional leave days

Novated car leasing

Loyalty leave after 3 years

Flexible working arrangements

Employee Assistance Program (EAP)

Flu vaccination

Training and development

Regular social events

Job summary

Mossop Construction + Interiors in Adelaide is seeking an ICT Support Analyst to join our IT team. Reporting to the ICT Manager, you’ll provide Level 1–2 support across office and site users and help manage our technology environment.

Responsibilities include setting up devices, configuring accounts, supporting Microsoft 365, Active Directory, Citrix, and collaborating with external partners to keep systems secure and reliable.

Qualifications

• 2–5 years in ICT Support, Service Desk or Systems Support within a medium-sized business.
• Experience supporting Windows desktop environments and Microsoft 365.
• Knowledge of Active Directory and user account administration.
• Experience deploying and supporting laptops, mobile devices and peripherals.
• Excellent communication skills; ability to explain technical concepts to non-technical users.
• Strong organisational skills and ability to manage competing priorities.
• Proactive approach to improving systems and processes.

Responsibilities

• Providing Level 1 and 2 IT support across office and construction site users.
• Troubleshooting hardware, software, networking and system issues.
• Setting up laptops, desktops, mobile devices, printers and other devices.
• Managing user accounts, permissions and onboarding of new employees.
• Supporting Microsoft desktop environments and business applications.
• Assisting with Citrix Desktop and Published Applications.
• Maintaining IT asset registers and software licensing records.
• Supporting network security and backup processes.
• Assisting with infrastructure upgrades and technology improvement projects.
• Creating and maintaining IT documentation and user guides.
• Working closely with external vendors to resolve complex issues.

Skills

Windows desktops

Troubleshooting

Communication

Organisational skills

Problem solving

Active Directory

Citrix

Microsoft 365

Education

IT degree or equivalent

Tools

Citrix Desktop

SQL Server

Scripting

Job description

About Mossop Construction + Interiors

Mossop Construction + Interiors are a proudly owned and operated family business, backed with over 40 years of experience in the South Australian construction industry. Through the collaboration, innovation and passion of our team, Mossop have become leaders in commercial construction and fitout projects across both Tier 1 and 2. Mossop are committed to delivering exceptional results and it’s our 170+ staff that make this possible, going the extra mile and bringing their expertise to every project, no matter the size or value.

Our Values, Culture and Benefits:

• Two additional days of leave each year to rest and recharge
• Access to novated car leasing
• Loyalty leave once you hit three years of tenure, to say thank you!
• Access to flexible working arrangements and our Employee Assistance Program (EAP)
• Annual flu vaccination and skin check
• Professional development and training
• Regular social events to promote a positive team culture and recognise employee milestones

Importantly you’ll receive the following:

• Two additional days of leave each year to rest and recharge
• Access to novated car leasing
• Loyalty leave once you hit three years of tenure, to say thank you!
• Access to flexible working arrangements and our Employee Assistance Program (EAP)
• Annual flu vaccination and skin check
• Professional development and training
• Regular social events to promote a positive team culture and recognise employee milestones

About the Role

We have an exciting opportunity for an ICT Support Analyst to join our IT team.

Reporting to the ICT Manager, you'll provide first and second level technical support across the business while assisting with the ongoing management of our technology environment.

No two days are the same. One moment you could be onboarding new employees, the next troubleshooting network issues, supporting site teams, deploying new hardware, or assisting with technology projects that improve the way our business operates.

You’ll work closely with our ICT Manager, Systems Administrators and external technology partners to ensure our systems remain reliable, secure and fit for purpose.

Key responsibilities include:

• Providing responsive Level 1 and Level 2 IT support across office and construction site users
• Troubleshooting hardware, software, networking and system issues
• Setting up laptops, desktops, mobile phones, printers and other devices
• Managing user accounts, permissions and onboarding of new employees
• Supporting Microsoft desktop environments and business applications
• Assisting with Citrix Desktop and Published Applications
• Maintaining IT asset registers and software licensing records
• Supporting network security and backup processes
• Assisting with infrastructure upgrades and technology improvement projects
• Creating and maintaining IT documentation and user guides
• Working closely with external vendors to resolve complex technical issues
• Identifying opportunities to improve business systems and user experience

About You

We’re looking for someone who enjoys helping people and takes pride in finding practical solutions.

You’ll likely have around 2–5 years' experience in an ICT Support, Service Desk or Systems Support role within a medium-sized business.

Due to certain security requirements, only Australian Citizens or those with Permanent Residency will be eligible.

You’ll also bring:

• Experience supporting Windows desktop environments
• Strong troubleshooting and problem-solving skills
• Experience supporting Microsoft 365 environments
• Knowledge of Active Directory and user account administration
• Experience deploying and supporting laptops, mobile devices and peripherals
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong organisational skills with the ability to manage competing priorities
• A proactive approach and genuine desire to continuously improve systems and processes

Highly regarded experience includes:

• Exposure to Citrix Desktop and Published Applications
• SQL Server or scripting experience
• Relevant tertiary qualifications in Information Technology or equivalent industry experience
• Experience working in construction, engineering or project-based organisations

As our people are required to attend government, health and education facilities and construction sites, it is a condition of employment for this role, that the ability to pass a pre-employment medical and background police and Working with Children checks are adhered to.

Our Commitment to Inclusion

Mossop Construction + Interiors is an equal opportunity employer committed to creating an inclusive workplace where everyone is treated with dignity and respect.

We value diversity and encourage applications from people of all backgrounds, experiences and identities.