Senior ICT Support & Cloud Services Technician — Onsite

Sarb Management Group; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Free on-site gym

Job summary

Sarb Management Group Pty Ltd trading as Database Consultants Australia is seeking a capable ICT Helpdesk/Support Specialist to join our on-site team in Melbourne. You will deliver Level 2 end-user assistance, manage Microsoft 365 and endpoint services, and troubleshoot incidents across desktop, devices and enterprise apps.

The role emphasizes security and compliance, including ISO 27001 and PCI DSS controls, with responsibilities spanning incident management, asset records, and user lifecycle

Qualifications

• Minimum 3 years’ experience in ICT support.
• Intermediate knowledge of Microsoft 365 administration including Purview and eDiscovery.
• Experience with endpoint security tools such as CrowdStrike, Defender, Sentinel and Rapid7.
• Experience with ISO 27001 and PCI DSS compliance programs.

Responsibilities

• Provide Level 2 ICT support to diagnose and resolve hardware, software, OS, network and M365 issues.
• Receive, record, prioritise and resolve service requests and incidents.
• Install and configure desktops, laptops, mobile devices and approved business apps.
• Deploy and manage endpoint devices, applications, OS updates and security patches.
• Administer Microsoft 365 services including Exchange Online, Teams and SharePoint.
• Manage user lifecycle: onboarding, offboarding, access provisioning and MFA.
• Support connectivity, printing, telephony and Teams room technology.
• Maintain documentation, asset registers and supply evidence for audits.

Skills

ICT support

MS 365 admin

Incident management

Customer service

English communication

Tools

Microsoft Configuration Manager

Microsoft Intune

Exchange Online

SharePoint Online

Entra ID

CrowdStrike

Microsoft Defender

Microsoft Sentinel

Rapid7

Purview

eDiscovery

Job description

Sarb Management Group Pty Ltd trading as Database Consultants Australia is seeking a capable ICT Helpdesk/Support Specialist to join our on-site team in Melbourne. You will deliver Level 2 end-user assistance, manage Microsoft 365 and endpoint services, and troubleshoot incidents across desktop, devices and enterprise apps.

The role emphasizes security and compliance, including ISO 27001 and PCI DSS controls, with responsibilities spanning incident management, asset records, and user lifecycle