Level 2 ICT Support Specialist - Onsite, Gym Access

Data; Melbourne; Presencial; AUD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free on-site gym

Descripción de la vacante

Database Consultants Australia is seeking an ICT Support professional for an onsite Melbourne role. You will deliver Level 2 end-user support, manage Microsoft 365 and endpoint services, troubleshoot incidents and contribute to infrastructure and cloud projects.

The position requires at least 3 years of ICT support experience, familiarity with Microsoft 365, security tools, ISO 27001/PCI DSS awareness, and strong English communication; duties include device deployment, asset management, and

Formación

• At least 3 years’ experience in provision of ICT Support.
• Intermediate knowledge of Microsoft 365 administration including use of Purview and eDiscovery.
• Experience in using CrowdStrike, Microsoft Defender, Microsoft Sentinel and Rapid7.
• Experience in supporting Microsoft Teams calling call flows.
• Excellent written and verbal English communication skills, including the ability to prepare technical documentation, communicate with stakeholders, and provide professional customer support.
• Experience conducting internal audits as part of ISO 27001 and PCI DSS compliance programs.

Responsabilidades

• Provide Level 2 ICT support to diagnose and resolve hardware, software, operating system, network connectivity, Microsoft 365 and enterprise application issues for end users.
• Receive, record, prioritise and resolve ICT service requests and incidents, escalating complex matters to internal specialists, vendors or MSPs where required.
• Install, configure, testing, maintaining and troubleshooting desktops, laptops, mobile devices, peripherals, OS and business applications.
• Deploying, packaging, configuring and maintaining endpoint devices, enterprise applications, OS updates and security patches using Configuration Manager and Intune.
• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, Entra ID, user accounts, groups, licences and access permissions.
• Managing user lifecycle activities, onboarding, offboarding, account creation, access provisioning, password and MFA support, mailbox administration and licence allocation.
• Support network connectivity, printing, telephony, Teams calling and meeting-room technologies, including fault diagnosis and coordination with providers.
• Monitoring endpoint health, workstation and application compliance, patch status and baselines; resolve issues.
• Maintaining service desk records, technical documentation, SOPs, knowledge articles and user guidance.
• Maintaining hardware and software asset registers and supporting procurement, warranty, stock control and lifecycle activities.
• Providing technical advice and training to users to improve ICT use and security.
• Supporting backup, recovery and business continuity procedures by completing scheduled checks and assisting recovery activities.
• Monitoring ICT systems and services, responding to outages and coordinating timely restoration.
• Liaising with stakeholders, vendors and MSPs to investigate faults and implement changes.

Conocimientos

English communication

Customer support

IT troubleshooting

Security awareness

Herramientas

Microsoft 365 admin

Purview

eDiscovery

CrowdStrike

Microsoft Defender

Microsoft Sentinel

Rapid7

Descripción del empleo

Database Consultants Australia is seeking an ICT Support professional for an onsite Melbourne role. You will deliver Level 2 end-user support, manage Microsoft 365 and endpoint services, troubleshoot incidents and contribute to infrastructure and cloud projects.

The position requires at least 3 years of ICT support experience, familiarity with Microsoft 365, security tools, ISO 27001/PCI DSS awareness, and strong English communication; duties include device deployment, asset management, and