ICT Project Officer

DPV Health Ltd; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

DPV Health is seeking a capable ICT/PM professional to lead a major CMS transformation. You will work across client systems, CRM, and enterprise platforms, delivering value-driven technology solutions with a strong focus on client satisfaction.

The role involves remote and on-site project support, knowledge of DevOps and cloud/on-prem systems, and collaboration with internal teams to ensure high quality outcomes in a healthcare setting.

Qualifications

• Experience delivering business technology solutions with a strong understanding of business systems and coordination.
• Strong communication with technical and non-technical stakeholders, able to work independently and collaboratively.
• Knowledge of ICT systems such as ticketing tools, DevOps, CRMs and IT operational systems; MS Office 365, Power Platform, Power BI; AI-assisted PM capabilities.

Responsibilities

• Carry out project tasks and support workshops, documentation and training, using AI-assisted workflows.
• Learn and administer ICT/PM tools like Azure DevOps for delivery.
• Follow cybersecurity policies, maintain accurate docs, improve processes with curiosity and creativity.
• Support CMS integrations with CRM, clinical systems, contact centres, analytics, identity and security services.
• Provide support for requirements analysis and solution design with service delivery teams.
• Coordinate vendor activities and internal stakeholders.
• Coordinate UAT, training and change management activities.

Skills

Business tech solutions

Business systems

Project coordination

Stakeholder communication

AI-assisted project management

Education

ICT certifications

Project management qualifications

Tools

Azure DevOps

CRM systems

Power Platform

Power BI

Microsoft 365

Excel

Job description

Great People. Great Careers. Excellent Healthcare

DPV Health is a leading healthcare service provider delivering a wide variety of clinical, community health and wellbeing services across Melbourne's northern growth corridor. DPV Health has been awarded the Premier's Primary Healthcare Service of the Year in 2023 & 2024.

Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact. That is why we foster a workplace culture that is as rewarding as it is inclusive. We are committed to supporting Our People to lead fulfilling lives, no matter who they are, or where they are from - or where they are going.

Our workplace culture is committed to DPV Health values and celebrates workforce diversity reinforcing the positive approach we have to the way people contribute, communicate, engage and interact. Our People deserve to feel empowered and supported as they pursue their professional goals, learn new skills, and achieve meaningful milestones in their work. At DPV Health, we foster an environment that promotes greater growth, innovation, and collaboration, so you can feel elevated every day.

Our employee benefits, connect, recognise, and support Our People, acknowledging and valuing everyday contributions to the success and culture at DPV Health. We strive to ensure that Our People thrive at work and in all personal and professional pursuits. We invest in Our People, proudly offering a diverse range of opportunities including knowledge sharing, ongoing learning and development, leadership development, connectedness, and celebration; these are key pillars in our culture.

That's the DPV Health Way . For a full list of our benefits and more on great careers at DPV Health, please see our website .

Job Description

• Rapidly growing, values-driven community health organisation
• Opportunity to lead a major enterprise CMS transformation
• Work at the intersection of client systems, CRM and organisational platforms

Greatness starts here

Reporting to the ICT and CMS Project Manager within Technology Solutions, you will provide remote and on-site administrative and hands-on project support across business- and ICT-initiated projects. You will help deliver innovative, value-driven technology solutions, with a strong focus on client satisfaction and excellent service.

Working as part of the Technology Solutions team, and reporting to the ICT and CMS Project manager, you will be responsible for:

• Carry out assigned project tasks and support workshops, documentation and training, using AI-assisted workflows.
• Learn and administer ICT and project management tools, such as Azure DevOps, and on-premises and cloud systems supporting project delivery.
• Follow cybersecurity policies and procedures, maintain accurate project documentation, and help develop and improve processes with attention to detail, curiosity and creativity.
• Support the implementation of system integration between the CMS and enterprise platforms, including:
  • CRM systems
  • Clinical and care systems
  • Contact centre platforms
  • Reporting and analytics tools
  • Identity, security and integration services
• Provide support for requirements analysis and solution design in collaboration with service delivery teams
• Coordinating vendor activities, technical resources and internal stakeholders

Coordinate User Acceptance Testing (UAT), training and change management activities

Desired Skills and Experience

Bring your great, everyday!

To be successful in this role, you will bring demonstrated experience delivering Business technology solutions, with a strong understanding of business systems and project coordination

You will have experience in:

• Experience support ICT or technology projects would be advantageous. Relevant industry certifications or qualifications in ICT, business or project management are preferred.
• You communicate effectively with technical and non-technical stakeholders, build strong client relationships, and work independently and collaboratively to agreed directions and timeframes.
• You bring sound judgement, problem-solving skills and initiative, with a commitment to quality, continuous improvement and adapting to change.
• You have knowledge of ICT systems such as ticketing tools, DevOps, CRMs and IT operational systems; Microsoft applications including Office/Microsoft 365, Power Platform, Power BI and Teams; and operating systems. Strong Excel skills, including functions, and AI-assisted project management capabilities are also sought.
• Experience in a health environment, health applications, and managing personal and sensitive health information is preferred.
• Microsoft Power Platform and Cloud for Healthcare
• Projects within healthcare, community health or human services
• Understanding of client-centred service delivery models

The fine print

• Successful candidates will be required to undergo a National Police Check, International Police Check (if applicable), hold a valid WWCC.
• Full driver license and travel between sites required.

Our Talent Experience

We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're reviewing your application, get to know us by visiting our website and on social media to explore how you can #bringyourgreateveryday.

DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients. To us diversity means people of any age, family situation, cultural and linguistic background, sexual orientation, gender identity, physical sex characteristics, ability or disability, health, life experience, socio-economic situation, faith, spirituality and Aboriginal and Torres Strait Islander background. We encourage all individuals to apply.

To learn about the assistance we can offer during the recruitment process, your potential work environment, access features of a location, or if you require alternative formats to our process please contact [e-mail]

We will not be accepting applications from agencies for this position.