ICT Project Coodinator

Social Services Regulator; Melbourne; On-site; AUD 65,000 - 95,000; Full time

Job summary

The Social Services Regulator (SSR) is an independent statutory authority safeguarding the rights of children, young people and adults in Victoria. We regulate standards, screening schemes and related programs, focusing on risk-based, intelligence-led approaches for safety and compliance.

We seek an ICT Project Coordinator to support Strategy and Analytics in coordinating ICT projects, gathering requirements, and ensuring processes align with strategic priorities and service delivery goals.

Qualifications

• Strong written communication skills.
• Ability to translate strategic goals into concrete project tasks.
• Experience coordinating ICT projects is preferred.
• Ability to work collaboratively across teams.

Responsibilities

• Be the liaison between the ICT project team and subject matter experts throughout the project life cycle.
• Assist with ICT level one support queries and ad-hoc testing of SSR applications.
• Assist the Strategy and Analytics Manager to monitor project team performance and provide updates to stakeholders.
• Foster cross-team collaboration to help team members complete tasks and deliverables.
• Distill key information and apply knowledge of departmental programs to identify issues and opportunities for improvement.
• Coordinate training for SSR ICT systems.

Skills

Written communication

Project coordination

Stakeholder engagement

Job description

The Social Services Regulator (SSR) is an independent statutory authority that exists to safeguard the rights of children and young people as well as people who use social services in Victoria.

The SSR regulates the Social Services Standards, the Child Safe Standards (for organisations without a sector specific co-regulator as well as the social services sector), and also administers the Worker and Carer Exclusion Scheme (WCES), Reportable Conduct Scheme (RCS) and Working with Children Clearance (WWC Clearance) scheme and NDIS Worker Screening Check.

The Social Services Regulator takes an integrated and intelligence driven approach to identifying, preventing and excluding unsafe people from working with children and young people, as well as ensuring organisations that work with children and young people keep children safe from abuse and harm by meeting the Child Safe Standards.

As a co-regulator of the Child Safe Standards, the Social Services Regulator works with other co-regulators of the Child Safe Standards including the Department of Health, Victorian Registration and Qualifications Authority (VRQA), Victorian Early Childhood Regulation Authority (VECRA), and Workforce Inspectorate Victoria to keep children safe from harm and abuse.

THE ROLE

The ICT Project Coordinator plays a key role in the Strategy and Analytics team, providing support across ICT projects designed to deliver system processes aligned with the Social services Regulator (SSR) strategic direction and operational service delivery priorities.

Under the support and direction of the Strategy and Analytics Manager, the ICT Project Coordinator will assist with coordination of ICT projects, change management, writing technical requirements documents, workflows, processes and procedures.

The SSR uses a risk-based intelligence led approach to protect the safety and rights of children, young people and adults experiencing vulnerability.

Applicants should have strong written skills, an ability to apply big picture strategic thinking to detailed project task allocation, requirements gathering, sound time management skills, and be highly collaborative.

We are looking for someone who can:

• be the liaison between the ICTproject teamand project subject matter experts throughout the project life cycle, from project mobilisation, post implementation, maintenance and performance improvement.
• assist with ICT level one support queries and ad-hoc testing of SSR applications
• assist the Strategy and Analytics Manager monitor project team's performance and provide updates to project stakeholders
• foster cross-team collaboration to help project team members complete project tasks and produce deliverables
• distil key information and can apply sound knowledge of departmental programs and services to identify issues of significance and opportunities for improvement
• coordinate training for SSR ICT systems

For more details, please refer to the attached position description.