Senior Program Adviser

Victorian Government; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Victorian Government, Department of Families, Fairness and Housing, Melbourne-based role focuses on improving ICCMS (CRIS/CRISSP/FERIS) to address business needs and create process efficiencies. It supports front-line service delivery for Children & Families, Disability, Front End Reception and Child Protection.

The role requires subject matter expertise in business requirements and test case development, with some after-hours activity to support ICCMS releases. Applications close soon.

Qualifications

• Demonstrated experience in front line service delivery is crucial.
• Subject matter expertise in developing business requirements and test cases.
• Ability to execute test cases using standard tools and processes governed by the program.

Responsibilities

• Contribute to the full life cycle of projects to meet departmental objectives including: assisting in research, analysis and implementation of projects based on defined outcomes and outputs.
• Support the development and delivery of projects or sub-projects and their successful delivery within resourcing, timeline and budget parameters.
• Contribute to the monitoring and evaluation of projects to ensure departmental objectives are met.
• Provide effective support to service delivery sites in the implementation and use of client systems.
• Undertake system user acceptance testing and assess and action data fix requirements to ensure system maintenance.

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/DFFH/00376162

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a safe, respected and valued life.
Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+ equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are disadvantaged and vulnerable.
We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across metropolitan, rural and regional Victoria.
We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse backgrounds and abilities.
If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large print), please don't hesitate to get in touch with the contact person listed on the ad.
For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

This position will support continuous improvement of ICCMS (CRIS/CRISSP/FERIS) to address business need, create process efficiencies and deliver improved outcomes for Children & Families, Disability, Front End Reception and Child Protection. Demonstrated experience in front line service delivery is crucial.

The position is responsible for providing subject matter expertise in the development of business requirements, test cases and execution of test cases using the standard tools and processes governed by the program. The series of ICCMS projects and enhancements is critical to improving systems for operational staff and clients. There will be some requirements for afterhours activity to support the ICCMS release process.

ACCOUNTABILITIES INCLUDE

• Contribute to the full life cycle of projects to meet departmental objectives including:
  • Assisting in research, analysis and implementation of projects based on defined outcomes and outputs
  • Supporting the development and delivery of projects or sub-projects and their successful delivery and completion within resourcing, timeline and budget parameters
  • Contributing to the monitoring and evaluation of projects to ensure departmental objectives are met
• Provide effective support to service delivery sites in the implementation and use of client systems.
• Undertake system user acceptance testing and assess and action data fix requirements to ensure system maintenance.

Please open the position description to read more.

Applications close Tuesday 3 November 2026 at 11.59pm