Systems Analyst

Social Services Regulator (SSR); Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Social Services Regulator (SSR) invites applications for a Systems Analyst role based in Melbourne. This fixed term / secondment position supports data driven decision making and robust systems across SSR's core applications.

Working within the ICT and Business Intelligence Branch, you will design and modify systems to meet business needs, troubleshoot issues, and ensure security and reliability. You will also develop specifications, create training materials, and document processes for

Qualifications

• Identify, analyze and translate business needs into technical specifications.
• Develop and update data models and system specifications.
• Collaborate with ICT and BI teams to deliver robust enterprise systems.

Responsibilities

• Design new systems or modify existing systems to meet business requirements, translating business needs into technical specifications.
• Troubleshoot technical issues related to SSR core systems
• Ensure systems are efficient, reliable, meet expectations and are secure
• Creates user and trainer documentation, and conducts formal training classes
• Develops functional specifications for use by system developers
• Uses data and process modelling techniques to create clear system specifications for the design and development of system software
• Acts as a central reference and information source, providing guidance and assistance in the system project decision making process

Skills

Systems analysis

Data modelling

Requirements gathering

Project management

Job description

This is a fixed term / secondment opportunity available until 15 January 2027

The Systems Analyst plays a key role in supporting the Social Services Regulator (SSR) towards data driven decision making and the delivery of robust systems, enabling our strategic direction and operational service delivery priorities.

SSR uses a risk-based intelligence led approach to protect the safety and rights of children, young people and adults experiencing vulnerability. The Systems Analyst will be responsible for improving data quality and systems processes of all our core applications.

This role is fast paced, requires strong attention to detail and forms part of the larger ICT and Business Intelligence Branch and will contribute to key functions designed to:

• Design new systems or modify existing systems to meet business requirements, translating business needs into technical specifications.
• Troubleshoot technical issues related to SSR core systems
• Ensure systems are efficient, reliable, meet expectations and are secure

We are looking for someone who can:

• Identify, investigate, and analyse business processes, procedures and work practices
• Identifies and evaluates inefficiencies and recommends optimal business practices, and system functionality and behaviour
• Uses project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
• Takes responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensures acceptable quality and integrity of the system
• Creates user and trainer documentation, and conducts formal training classes
• Develops functional specifications for use by system developers
• Uses data and process modelling techniques to create clear system specifications for the design and development of system software
• Acts as a central reference and information source, providing guidance and assistance in the system project decision making process

For more details, please refer to the attached position description.

For more information on working with us and our recruitment process, please contact SSR HR at **************@ssr.vic.gov.au.