ICT Operations and Support Officers

Cook Shire Council; Cooktown; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Supportive team culture

Fantastic work/life balance

Community-focused work

Résumé du poste

Cook Shire Council is seeking 2 proactive ICT Operations and Support Officers to join the ICT team in Cooktown. This hands-on role supports staff, maintains systems, and keeps technology running smoothly across the shire.

You will provide Level 1–3 ICT support, troubleshoot issues across hardware, software, networks and user accounts, and assist with asset management and continuous improvement of processes. This role emphasises customer service and collaboration within a close-knit team.

Qualifications

• Qualification or substantial ICT support experience is required.
• Strong knowledge of hardware, software, networks and IT security.
• Excellent troubleshooting and communication skills.
• Experience with Microsoft Office and ICT helpdesk systems.

Responsabilités

• Provide Level 1–3 ICT support to staff and stakeholders.
• Troubleshoot ICT issues across hardware, software, networks and user accounts.
• Install, configure and support ICT hardware, software and mobile devices.
• Support and maintain CCTV, radio and satellite infrastructure and connectivity systems.
• Manage ICT assets and standard procedures to improve service delivery.
• Contribute to ICT projects and staff inductions.

Connaissances

Troubleshooting ICT issues

Customer service orientation

Communication skills

Independent and team work

Formation

Relevant IT qualification or substantial ICT support experience

Outils

Microsoft Office

ICT Helpdesk systems

CCTV/ radio/ satellite infrastructure

Description du poste

Information and Communications Technology (ICT) Operations and Support Officers - 2 Positions

Cook Shire Council is seeking 2 proactive and customer-focused ICT Operations and Support Officers to join our ICT team in beautiful Cooktown. This is a hands-on role where no two days are the same - supporting staff, maintaining essential systems, and helping keep Council’s technology running smoothly across one of Queensland’s most unique regions.

If you enjoy solving problems, working with diverse technologies, and being part of a close-knit team that supports the community, we’d love to hear from you.

About the Role:

As an ICT Operations and Support Officer, you will provide Level 1, 2 and (where skills allow) Level 3 ICT support to Council staff and stakeholders. You’ll play a key role in day-to-day ICT operations, asset management, and continuous improvement of systems and processes.

Your work will directly support Council services and community outcomes - from office technology to communications infrastructure across the Shire.

• Provide high-quality Level 1, 2 and (where skills allow) Level 3 ICT support to Council staff


• Troubleshoot and resolve ICT issues across hardware, software, networks and user accounts


• Install, configure and support ICT hardware, software and mobile devices


• Support and maintain Council’s communications, security and connectivity systems, including CCTV, radio and satellite infrastructure


• Manage ICT assets, documentation and standard procedures to support efficient service delivery


• Contribute to ICT projects, staff inductions and continuous improvement initiatives

About You:

You are a practical, solutions-focused ICT professional who enjoys working both independently and as part of a team. You bring strong technical skills, excellent communication, and a genuine commitment to customer service.

You will have:

• A relevant qualification in Information Technology or substantial experience in an ICT support environment


• Broad knowledge of hardware, software, operating systems, networks and IT security


• Strong troubleshooting and analytical skills


• Experience working with Microsoft Office and ICT helpdesk systems


• Excellent organisational and communication skills


• The ability to prioritise tasks in a busy environment


• A current Queensland Class "C" driver licence

Why Join Cook Shire Council?

• Supportive team culture


• Fantastic work/life balance


• Work that truly benefits your community