Senior ICT Officer

Walgett Shire Council; New South Wales; Sur place; AUD 78 000 - 95 000; Plein temps

Avantages offerts par ce poste

Salary from $78,000 to $95,411

Superannuation

5 weeks annual leave

My Leave + wellness leave

Relocation assistance

Shared housing may be available

Training and professional development

Opportunity to influence ICT services

Structured career progression

Résumé du poste

Walgett Shire Council is seeking an experienced Senior ICT Officer to manage the day-to-day operation of Council’s technology environment and act as the principal internal ICT contact. You’ll work with staff and Councillors, coordinating with the MSP to ensure issues are tracked, escalated and resolved across a large Shire.

You will handle Microsoft 365, user access, devices, telecoms, licenses and asset registers, plus AV support for hybrid meetings.

Qualifications

• Experience providing ICT support and administration across Windows and Microsoft 365 environments.
• Experience administering Microsoft 365 services, including Entra ID, Intune, Teams and SharePoint.
• Ability to diagnose and resolve hardware, software, network and connectivity issues.
• Experience working with external ICT providers, including managing service requests and incidents.
• Experience managing ICT assets, software licences and telecommunications services.
• Strong understanding of cybersecurity, data protection and information management.
• Clear and helpful customer service and communication skills.
• Experience providing audio-visual support for meetings, including hybrid events.
• Ability to work independently and contribute to service improvement.
• A Certificate IV or higher qualification in Information Technology or related discipline.

Responsabilités

• Lead day-to-day ICT support and services for Council staff across the Shire.
• Work with the MSP to keep systems reliable, secure and responsive.
• Provide practical ICT support to staff and Councillors and manage assets and licenses.
• Support audio-visual needs for meetings and community events, including hybrid meetings.
• Monitor MSP performance and advise on ICT risks and improvements.

Connaissances

Windows & Microsoft 365 support

Microsoft 365 admin

Troubleshooting

Vendor management

Asset & licence mgmt

Cybersecurity basics

Customer service

AV support (hybrid/ livestream)

Independent work

Certificate IV in IT

Formation

Certificate IV in Information Technology or related discipline

Outils

Civica Authority

Content Manager

Description du poste

• Lead the day-to-day ICT support and services that Council staff rely on across the Shire.


• Work closely with Council’s Managed Service Provider to keep systems reliable, secure and responsive.


• Salary from $78,000 to $95,411 per year, depending on skills and experience, plus superannuation.


• Five weeks annual leave, an additional week of My Leave, and shared housing may be available.

About the role:

Walgett Shire Council is seeking an experienced Senior ICT Officer to manage the day-to-day operation of Council’s technology environment.

You will be Council’s principal internal ICT contact, providing practical support to staff and Councillors and working closely with our Managed Service Provider to ensure issues are tracked, escalated and resolved. The role supports Council’s offices and services across a large Shire, so you will need to be organised, responsive and comfortable working with people who have different levels of technical experience.

Your work will cover a broad range of ICT services, including Microsoft 365, user access, computers and mobile devices, telecommunications, software licences and Council’s ICT asset register. You will also provide audio-visual support for Council and committee meetings, training and community events, including hybrid meetings.

You will monitor the performance of the Managed Service Provider, support cybersecurity and information management practices, and advise the Principal Legal Advisor and General Manager on ICT risks, service performance and improvement opportunities. You will also help Council make better use of digital tools and technology.

This is a hands-on role with scope to contribute to the way Council’s ICT services develop. You will work across the organisation and have the opportunity to make a practical difference to the systems and support staff rely on every day.

About you:

You are an experienced ICT professional who enjoys solving problems and helping people use technology well. You can work independently, manage competing priorities and explain technical issues in clear, practical terms.

You will bring:

• Experience providing ICT support and administration across Windows and Microsoft 365 environments.


• Experience administering Microsoft 365 services, including Entra ID, Intune, Teams and SharePoint.


• The ability to diagnose and resolve hardware, software, network and connectivity issues, and to elevate complex matters appropriately.


• Experience working with external ICT providers, including managing service requests, incidents and agreed service levels.


• Experience managing ICT assets, software licences and telecommunications services.


• A sound understanding of cybersecurity, data protection and information management.


• Strong customer service and communication skills, including the ability to prepare clear user instructions.


• Experience providing audio-visual support for meetings or public events. Experience with hybrid or livestreamed meetings will be well regarded.


• The ability to work with limited supervision and contribute to service improvement and digital initiatives.


• A Certificate IV or higher qualification in Information Technology or a related discipline, or equivalent relevant experience.

Experience in local government or the public sector, and familiarity with systems such as Civica Authority and Content Manager, will be well regarded. Experience with ICT procurement, contract management, digital transformation or the Essential Eight Maturity Model is also desirable.

The full position description can be viewed here .

What we offer:

• Salary from $78,000 to $95,411 depending on skills and experience.


• Superannuation in addition to your salary.


• 5 weeks annual leave each year.


• An additional week of My Leave, Council's wellness and wellbeing leave.


• Relocation assistance for a strong candidate.


• Shared housing may be available for $150 per week, subject to availability.


• Training and professional development opportunities.


• Most importantly, we want to create a workplace where good people enjoy working together. We value experience, different perspectives, practical ideas and people who are prepared to share what they know.


• You will have room to exercise professional judgement, an opportunity to influence how we deliver our service and colleagues who are expected to support one another.

The overall value of the package extends well beyond the advertised salary. Housing assistance, relocation support, and additional leave provide a significant financial and lifestyle benefit.

About us:

Walgett Shire Council serves a large, diverse and unique region in northwestern New South Wales. We provide a broad range of services across multiple communities and are committed to improving service delivery, strengthening long term sustainability and delivering practical outcomes for our residents.

At Walgett Shire Council, our people make a real difference. We offer varied and meaningful work, the opportunity to contribute across a complex organisation, and the chance to be part of a Council that is actively improving how it operates. We are guided by our core values of Respect, Integrity, Ethical Conduct, Courage, Honesty, Accountability and Responsibility.

This is an opportunity to join an organisation where the work is varied, the challenges are real, and the right person can make a genuine impact.

For more information about Walgett please click here .