Senior ICT Officer

Narooma; Canning; Hybrid; AUD 78,000 - 95,000; Full time

Benefits offered by this job

Five weeks annual leave

My Leave

Relocation assistance

Shared housing

Training and development opportunities

Wellbeing leave

Job summary

Walgett Shire Council is seeking an experienced Senior ICT Officer to manage day-to-day ICT operations and staff support across a large region. You will work with the MSP to ensure reliable, secure systems and handle hybrid meeting audio-visual needs.

You will manage Microsoft 365, user access, devices, licenses and asset records while driving cybersecurity and information management practices across the organisation.

Qualifications

• Experience providing ICT support and administration across Windows and Microsoft 365 environments.
• Experience administering Microsoft 365 services, including Entra ID, Intune, Teams and SharePoint.
• The ability to diagnose and resolve hardware, software, network and connectivity issues, and to escalate complex matters appropriately.

Responsibilities

• Lead the day-to-day ICT support and services across the Council staff.
• Collaborate with the MSP to keep systems reliable, secure and responsive.
• Provide audio-visual support for meetings and hybrid events.
• Monitor MSP performance and advise on ICT risks and improvements.
• Support cybersecurity and information management practices across the organisation.

Skills

ICT support experience

Customer service

Clear communication

Problem solving

Organisational skills

Cybersecurity awareness

Education

Certificate IV in Information Technology

Tools

Civica Authority

Content Manager

Entra ID

Intune

Teams

SharePoint

Job description

• Lead the day-to-day ICT support and services that Council staff rely on across the Shire.
• Work closely with Council’s Managed Service Provider to keep systems reliable, secure and responsive.
• Salary from $78,000 to $95,411 per year, depending on skills and experience, plus superannuation.
• Five weeks annual leave, an additional week of My Leave, and shared housing may be available.

About the role:

Walgett Shire Council is seeking an experienced Senior ICT Officer to manage the day-to-day operation of Council’s technology environment.

You will be Council’s principal internal ICT contact, providing practical support to staff and Councillors and working closely with our Managed Service Provider to ensure issues are tracked, escalated and resolved. The role supports Council’s offices and services across a large Shire, so you will need to be organised, responsive and comfortable working with people who have different levels of technical experience.

Your work will cover a broad range of ICT services, including Microsoft 365, user access, computers and mobile devices, telecommunications, software licences and Council’s ICT asset register. You will also provide audio-visual support for Council and committee meetings, training and community events, including hybrid meetings.

You will monitor the performance of the Managed Service Provider, support cybersecurity and information management practices, and advise the Principal Legal Advisor and General Manager on ICT risks, service performance and improvement opportunities. You will also help Council make better use of digital tools and technology.

This is a hands-on role with scope to contribute to the way Council’s ICT services develop. You will work across the organisation and have the opportunity to make a practical difference to the systems and support staff rely on every day.

About you:

You are an experienced ICT professional who enjoys solving problems and helping people use technology well. You can work independently, manage competing priorities and explain technical issues in clear, practical terms.

You will bring:

• Experience providing ICT support and administration across Windows and Microsoft 365 environments.
• Experience administering Microsoft 365 services, including Entra ID, Intune, Teams and SharePoint.
• The ability to diagnose and resolve hardware, software, network and connectivity issues, and to elevate complex matters appropriately.
• Experience working with external ICT providers, including managing service requests, incidents and agreed service levels.
• Experience managing ICT assets, software licences and telecommunications services.
• A sound understanding of cybersecurity, data protection and information management.
• Strong customer service and communication skills, including the ability to prepare clear user instructions.
• Experience providing audio-visual support for meetings or public events. Experience with hybrid or livestreamed meetings will be well regarded.
• The ability to work with limited supervision and contribute to service improvement and digital initiatives.
• A Certificate IV or higher qualification in Information Technology or a related discipline, or equivalent relevant experience.
• A current Australian Class C driver licence.

Experience in local government or the public sector, and familiarity with systems such as Civica Authority and Content Manager, will be well regarded. Experience with ICT procurement, contract management, digital transformation or the Essential Eight Maturity Model is also desirable.

The full position description can be viewed here.

What we offer:

• Salary from $78,000 to $95,411 depending on skills and experience.
• Superannuation in addition to your salary.
• 5 weeks annual leave each year.
• An additional week of My Leave, Council's wellness and wellbeing leave.
• Relocation assistance for a strong candidate.
• Shared housing may be available for $150 per week, subject to availability.
• Training and professional development opportunities.
• Most importantly, we want to create a workplace where good people enjoy working together. We value experience, different perspectives, practical ideas and people who are prepared to share what they know.
• You will have room to exercise professional judgement, an opportunity to influence how we deliver our service and colleagues who are expected to support one another.

The overall value of the package extends well beyond the advertised salary. Housing assistance, relocation support, and additional leave provide a significant financial and lifestyle benefit.

About us:

Walgett Shire Council serves a large, diverse and unique region in northwestern New South Wales. We provide a broad range of services across multiple communities and are committed to improving service delivery, strengthening long term sustainability and delivering practical outcomes for our residents.

At Walgett Shire Council, our people make a real difference. We offer varied and meaningful work, the opportunity to contribute across a complex organisation, and the chance to be part of a Council that is actively improving how it operates. We are guided by our core values of Respect, Integrity, Ethical Conduct, Courage, Honesty, Accountability and Responsibility.

This is an opportunity to join an organisation where the work is varied, the challenges are real, and the right person can make a genuine impact.

For more information about Walgett please click here.

Walgett Shire Council is proud to be an equal opportunity employer, committed to fostering diversity and inclusion in our workplace. We encourage applications from people with disabilities, culturally and linguistically diverse persons, members of the LGBTQIA+ community, veterans, and Aboriginal and Torres Strait Islander peoples.