ICT Help Desk (1)

Job Q; City of Melbourne; Sur place; AUD 75 000 - 76 000; Plein temps

Avantages offerts par ce poste

12% Superannuation

Résumé du poste

Technosoft Australia is seeking an ICT Help Desk Officer to provide first-level support to clients and internal users from Melbourne. You will diagnose hardware, software, and network issues, install and configure systems, and escalate complex cases to senior IT staff as needed.

The role requires at least 1 year ICT support experience, strong communication, and a customer-focused approach. Based at Level 19, 180 Lonsdale Street, Melbourne, it offers full-time hours, 38 per week, and a salary of

Qualifications

• Minimum 1 year of ICT support or help desk experience.
• Knowledge of Windows operating systems, Microsoft Office, networking basics.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team environment.

Responsabilités

• Provide first-level technical support to clients and internal staff via phone, email, and remote tools.
• Diagnose and resolve hardware, software, system, and network-related issues.
• Install, configure, and maintain computer systems, software applications, and peripherals.
• Escalate complex issues to senior IT staff when required.
• Maintain records of support requests and system updates.
• Assist with user account management and access permissions.
• Support website, application, and system maintenance activities as needed.
• Monitor system performance and identify potential issues proactively.
• Support IT security standards, backups, and software updates.
• Provide guidance and training to users on basic IT systems.

Connaissances

Troubleshooting

Communication

Teamwork

Time management

Customer service

Formation

Bachelor's degree in IT or related field

Outils

Windows OS

Microsoft Office

Networking basics

Description du poste

#### ICT Help Desk (1)Melbourne, VIC 3000Full Time#### Job descriptionGlobal Vision Recruitment on behalf of Technosoft AustraliaDate Posted: October 13, 2026Position: ICT Help Desk 1Salary: $75,000 - $76,000 per annum plus 12% superannuationHours: 38 hoursMode: Full-timeLocation: Level 19, 180 Lonsdale Street, Melbourne VIC 3000Experience required: Minimum 1 year of relevant ICT support or help desk experienceTechnosoft Australia is a growing IT services and digital solutions company specialising in website development, app development, digital strategy, IT support, and business technology solutions for a wide range of clients across Australia. The company provides innovative and reliable technology services with a strong focus on customer satisfaction, technical support, and digital transformation solutions.We are currently seeking a motivated and skilled ICT Help Desk Officer to join our growing technical support team. This role is ideal for a candidate with strong troubleshooting skills, excellent communication abilities, and a passion for providing high-quality IT support services to clients and internal users.The successful candidate will be responsible for providing technical assistance and support related to hardware, software, systems, and network issues while ensuring prompt resolution of technical problems.Key Responsibilities:• Provide first-level technical support to clients and internal staff via phone, email, and remote support tools• Diagnose and resolve hardware, software, system, and network-related issues• Install, configure, and maintain computer systems, software applications, and peripheral devices• Escalate complex technical issues to senior IT staff when required• Maintain accurate records of support requests, troubleshooting activities, and system updates• Assist with user account management, password resets, and access permissions• Support website, application, and system maintenance activities where required• Monitor system performance and identify potential technical issues proactively• Assist in maintaining IT security standards, backups, and software updates• Provide guidance and training to users on basic IT systems and applications• Ensure all support tasks are completed within agreed service timeframes• Collaborate with internal teams to support ongoing technology projects and improvements• Maintain a professional and customer-focused approach when handling support requestsQualifications:• Tertiary qualification in Information Technology, ICT, Computer Science, or related field• Minimum 1 year of relevant ICT support or help desk experienceSkills and Other Requirements:• Strong troubleshooting and problem-solving skills• Knowledge of Windows operating systems, Microsoft Office, networking, and basic server administration• Excellent verbal and written communication skills• Ability to work independently and within a team environment• Strong time management and organisational skills• Customer service-focused attitude with the ability to work under pressure