Retail Customer Service Specialist — Flexible Hours

Otr Group; Alice Springs; Hybrid; AUD 60,000 - 65,000; Full time

Benefits offered by this job

Employer Sponsored Visa.

Permanent Residency (PR) pathway after

Job summary

Otr Group in Alice Springs, NT, is looking for an ICT Customer Support professional to diagnose software and hardware issues and provide effective solutions to end users. You will support users across a range of devices and may work in a call center environment.

The ideal candidate has at least three years of IT support experience, an AQF Associate Degree or Diploma, strong communication, and relevant vendor certifications.

Qualifications

• Three years of relevant IT support experience.
• AQF Associate Degree, Advanced Diploma or Diploma.
• Experience in telephone-based IT support.
• Strong communication and customer service skills.
• Industry certifications would be highly regarded.
• Ability to resolve issues and provide effective solutions.

Responsibilities

• Determining software and hardware requirements to provide solutions to problems.
• Responding to inquiries about software and hardware problems.
• Adapting existing programs to meet users' requirements.
• Installing and downloading appropriate software.
• Ensuring efficient use of applications and equipment.
• Designing and maintaining websites.
• Repairing and replacing peripheral equipment such as terminals, printers and modems.
• May work in a call centre.

Skills

Communication

Customer service

Education

AQF Associate Degree, Advanced Diploma or Diploma

Job description

Location - Alice Springs, Northern Territory, Australia.

Job Title: ICT Customer Support

Salary: 60-65K AUD

Tasks and Responsibilities

• determining software and hardware requirements to provide solutions to problems
• responding to inquiries about software and hardware problems
• adapting existing programs to meet users' requirements
• installing and downloading appropriate software
• ensuring efficient use of applications and equipment
• designing and maintaining websites
• repairing and replacing peripheral equipment such as terminals, printers and modems
• may work in a call centre

Requirements

• AQF Associate Degree, Advanced Diploma or Diploma
• At least three years of relevant experienceand/or relevant vendor certification
• Experience in telephone-based IT Support/operations
• Strong communication and customer service skill
• Relevant Industry certifications would be highly regarded
• Ability to resolve issues as they arise and provide effective solutions

Benefits

• Employer Sponsored Visa.
• Permanent Residency (PR) pathway after 3 years of employment.