ICT Customer Support Officer

Work Initiatives; Canterbury-Bankstown; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Permanent full-time employment

Training and development opportunities

Competitive salary with superannuation

Job summary

Tech Appliances Direct Pty Ltd in Yagoona, Sydney NSW, is seeking an ICT Customer Support Officer to provide technical assistance to customers with hardware, software, OS and network issues.

You will diagnose ICT problems, implement solutions and maintain systems to ensure efficient technical support in a permanent full-time role with a salary of $80,000 per annum plus super.

Qualifications

• AQF Diploma or higher in IT or related field, or 3 years' relevant experience in lieu.
• Experience troubleshooting hardware and software.
• Knowledge of Windows OS, hardware and peripherals.
• Understanding of basic networking and wireless connectivity.
• Strong customer service and problem-solving skills.

Responsibilities

• Investigate, diagnose and resolve hardware, software and OS faults.
• Provide technical assistance for network connectivity issues.
• Install, configure, test and maintain desktop computers and software.
• Diagnose network issues including wireless routers and internet.
• Assist with software installations and system configurations.
• Perform system updates, security checks and backups.
• Use diagnostic software and tools to identify ICT faults.
• Respond to customer inquiries with advice on systems and ICT equipment.
• Maintain accurate fault and repair records.
• Test repaired/configured systems for performance.
• Escalate complex issues and assist with solutions.

Skills

Customer service

Troubleshooting

Communication

Documentation

Networking basics

Education

AQF Diploma or higher in IT/IS/CS

Tools

Diagnostic software

Job description

Salary: $80,000 per annum + superannuation

ICT Customer Support Officer

Tech Appliances Direct Pty Ltd

Location: Yagoona, Sydney NSW

Employment Type: Full-time, Permanent

Hours: 38 hours per week

About the Position

The successful applicant will be responsible for providing technical assistance and support to customers experiencing computer hardware, software, operating system and network-related issues.

The role involves investigating and diagnosing ICT problems, implementing technical solutions, maintaining computer systems and ensuring customers receive efficient and professional technical support.

Benefits

What We Offer

• Permanent full-time employment.
• Competitive annual salary of $80,000 plus superannuation.
• Stable employment within an established technical services business.
• Opportunity to work with a variety of computer systems, software and ICT equipment.
• Supportive and professional working environment.
• Opportunities for ongoing technical training and professional development.

Task & responsibilities

Key Duties and Responsibilities

• Investigating, diagnosing and resolving computer hardware, software and operating system faults.
• Providing technical assistance to customers experiencing computer, software and network connectivity issues.
• Installing, configuring, testing and maintaining desktop computers, laptops, operating systems and software applications.
• Identifying and troubleshooting problems affecting computer systems, peripheral devices and associated ICT equipment.
• Diagnosing network connectivity problems, including wireless networks, routers and internet connections.
• Assisting customers with software installations, system configurations, upgrades and technical troubleshooting.
• Performing system updates, security checks, data backups and routine computer maintenance.
• Using diagnostic software and technical tools to identify ICT faults and implement appropriate solutions.
• Responding to customer technical enquiries and providing advice on computer systems, software and ICT equipment.
• Maintaining accurate records of technical faults, troubleshooting procedures, repairs and completed service requests.
• Testing repaired or configured computer systems to ensure satisfactory performance and functionality.
• Escalating complex technical problems where necessary and assisting with the implementation of effective solutions.

Qualifications and Experience

To be considered for this position, applicants should possess:

• an AQF Diploma or higher qualification in Information Technology, Information Systems, Computer Science or a closely related discipline, or at least three years of relevant experience in lieu of formal qualifications.
• Demonstrated experience in computer hardware and software troubleshooting.
• Experience installing, configuring and maintaining computer systems and software applications.
• Knowledge of Windows operating systems, computer hardware and peripheral equipment.
• Understanding of computer networking, wireless connectivity and basic network troubleshooting.
• Ability to diagnose technical faults and implement effective solutions.
• Strong customer service, communication and problem-solving skills.
• Ability to work independently and maintain accurate technical documentation.