ICT Customer Support Officer

Avisa; Sydney; On-site; AUD 80,000 - 85,000; Full time

Benefits offered by this job

Permanent full-time employment

Ongoing technical training

Professional development opportunities

Job summary

AvisaICT Customer Support Officer at Tech Appliances Direct Pty Ltd, based in Yagoona, Sydney NSW, is a full-time, permanent role supporting customers with ICT hardware, software, OS and network issues.

You will investigate, diagnose and resolve faults, install and maintain desktops and applications, and provide clear technical advice while keeping accurate documentation. The role emphasizes strong customer service and independent work in a professional environment.

Qualifications

• AQF Diploma or higher in IT or related discipline, or at least three years of relevant experience in lieu of formal qualifications.
• Experience troubleshooting computer hardware and software.
• Experience installing, configuring and maintaining computer systems and software applications.
• Knowledge of Windows operating systems, computer hardware and peripheral equipment.
• Understanding of computer networking, wireless connectivity and basic network troubleshooting.

Responsibilities

• Investigating, diagnosing and resolving computer hardware, software and operating system faults.
• Providing technical assistance to customers experiencing computer, software and network connectivity issues.
• Installing, configuring, testing and maintaining desktop computers, laptops, operating systems and software applications.
• Identifying and troubleshooting problems affecting computer systems, peripheral devices and associated ICT equipment.
• Diagnosing network connectivity problems, including wireless networks, routers and internet connections.
• Assisting customers with software installations, system configurations, upgrades and technical troubleshooting.
• Performing system updates, security checks, data backups and routine computer maintenance.
• Using diagnostic software and technical tools to identify ICT faults and implement appropriate solutions.
• Responding to customer technical enquiries and providing advice on computer systems, software and ICT equipment.
• Maintaining accurate records of technical faults, troubleshooting procedures, repairs and completed service requests.
• Testing repaired or configured computer systems to ensure satisfactory performance and functionality.
• Escalating complex technical problems where necessary and assisting with the implementation of effective solutions.

Skills

Troubleshooting hardware/software

Customer service

Communication

Problem solving

Independent work

Education

AQF Diploma or higher in IT, IS, CS

3+ years relevant experience in lieu of formal qualification

Tools

Windows OS

Networking basics

Diagnostic software

Job description

Salary: $80,000 per annum + superannuation

About the Position

AvisaICT Customer Support Officer

Tech Appliances Direct Pty Ltd

Location: Yagoona, Sydney NSW

Employment Type: Full-time, Permanent

Hours: 38 hours per week

Salary: $80,000 per annum + superannuation

The successful applicant will be responsible for providing technical assistance and support to customers experiencing computer hardware, software, operating system and network-related issues.

The role involves investigating and diagnosing ICT problems, implementing technical solutions, maintaining computer systems and ensuring customers receive efficient and professional technical support.

BenefitsWhat We Offer

Permanent full-time employment.

Competitive annual salary of $80,000 plus superannuation.

Stable employment within an established technical services business.

Opportunity to work with a variety of computer systems, software and ICT equipment.

Supportive and professional working environment.

Opportunities for ongoing technical training and professional development.

Task & responsibilitiesKey Duties and Responsibilities

• Investigating, diagnosing and resolving computer hardware, software and operating system faults.
• Providing technical assistance to customers experiencing computer, software and network connectivity issues.
• Installing, configuring, testing and maintaining desktop computers, laptops, operating systems and software applications.
• Identifying and troubleshooting problems affecting computer systems, peripheral devices and associated ICT equipment.
• Diagnosing network connectivity problems, including wireless networks, routers and internet connections.
• Assisting customers with software installations, system configurations, upgrades and technical troubleshooting.
• Performing system updates, security checks, data backups and routine computer maintenance.
• Using diagnostic software and technical tools to identify ICT faults and implement appropriate solutions.
• Responding to customer technical enquiries and providing advice on computer systems, software and ICT equipment.
• Maintaining accurate records of technical faults, troubleshooting procedures, repairs and completed service requests.
• Testing repaired or configured computer systems to ensure satisfactory performance and functionality.
• Escalating complex technical problems where necessary and assisting with the implementation of effective solutions.

Qualification & experienceQualifications and Experience

• To be considered for this position, applicants should possess:
• An AQF Diploma or higher qualification in Information Technology, Information Systems, Computer Science or a closely related discipline, or at least three years of relevant experience in lieu of formal qualifications.
• Demonstrated experience in computer hardware and software troubleshooting.
• Experience installing, configuring and maintaining computer systems and software applications.
• Knowledge of Windows operating systems, computer hardware and peripheral equipment.
• Understanding of computer networking, wireless connectivity and basic network troubleshooting.
• Ability to diagnose technical faults and implement effective solutions.
• Strong customer service, communication and problem-solving skills.
• Ability to work independently and maintain accurate technical documentation.

About Company

About the Company

Tech Appliances Direct Pty Ltd is an established Sydney-based technical services business specialising in computer and laptop repairs, IT support, electronic equipment servicing and technical diagnostics.

Operating from our workshop in Yagoona, we provide technical solutions to residential and commercial customers, including computer hardware repairs, software troubleshooting, system maintenance and technical support.

We are seeking an experienced and motivated ICT Customer Support Officer to join our technical services team.

Work Type: Full time

Salary: $80000-85000