ICT Business Analyst: Drive Process Improvements & Data KPIs

NetYourJob; Northern Beaches Council; On-site; AUD 90,000 - 125,000; Full time

Job summary

Manly Leagues Club in Brookvale, NSW, is seeking an ICT Business Analyst for a full-time, permanent role. You will analyze business requirements, improve processes and develop data-driven dashboards across venues, supporting revenue opportunities and operational efficiency.

Ideal candidates hold a relevant Bachelor Degree or have 5+ years of equivalent experience, with strong stakeholder engagement and requirements gathering skills to drive system enhancements.

Qualifications

• Bachelor degree or 1 year of relevant employment experience, OR
• At least 5 years of relevant employment experience may substitute for the formal qualification.

Responsibilities

• Act as a central reference point for business requirements, system functionality, process improvements and project decisions.
• Analyse operational performance, business processes and work practices to reduce inefficiencies, identify revenue opportunities and areas for improvement.
• Apply data and process modelling to support clear system specifications, revenue analysis, forecasting and cost allocation.
• Conduct gap analysis between current practices, systems and desired business outcomes, recommending practical improvements and optimal processes.
• Conduct post-implementation reviews to assess whether process and system changes have delivered the intended outcomes.
• Define and evolve a distinctive, locally relevant brand across all venues, ensuring consistency without becoming generic.
• Define KPIs, reporting structures and performance measures, and develop dashboards and tracking tools to support data-driven decision-making.
• Develop project plans and support the costing, resourcing, implementation and management of operational and system improvements.
• Evaluate operational reporting systems, digital tracking and performance attribution to improve revenue visibility across venues.
• Liaise with internal stakeholders, users, programmers and external vendors to design and implement system enhancements that meet defined requirements.
• Map and analyse workflows across marketing, gaming, food & beverage, functions and events, developing improved and standardised process frameworks.
• Plan and oversee campaigns and content across social, digital and in-venue channels to drive visitation, frequency, membership and revenue.
• Support functional testing, implementation and adoption of solutions, including appropriate documentation and user guidance where required.
• Work closely with venue teams to understand and promote what is happening on the ground, including gaming, food & beverage, events and functions.
• Work with users and internal departments to gather, formulate and document business requirements for operational, digital and system initiatives.

Skills

Business analysis

Data modelling

Process improvement

Requirements gathering

Stakeholder liaison

Education

Bachelor degree in IT/Business

5+ years equivalent experience

Tools

Dashboard development

Job description

Manly Leagues Club in Brookvale, NSW, is seeking an ICT Business Analyst for a full-time, permanent role. You will analyze business requirements, improve processes and develop data-driven dashboards across venues, supporting revenue opportunities and operational efficiency.

Ideal candidates hold a relevant Bachelor Degree or have 5+ years of equivalent experience, with strong stakeholder engagement and requirements gathering skills to drive system enhancements.