Business Technology Analyst

DOOLEYS Clubs; Cumberland; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Superannuation

Career development

Permanent full-time role

Job summary

DOOLEYS Clubs in Lidcombe seeks a Business Technology Analyst to support analysis, optimisation and continuous improvement of business processes, information systems and technology solutions.

You will engage stakeholders, document requirements, and translate them into technical specs for ICT development teams, while evaluating systems for efficiency and performance. The role includes BI enhancement, data quality and automation opportunities in a hospitality club environment.

Qualifications

• Tertiary qualification in Information Systems, Business Analysis, or a related field.
• Experience in a business or systems analysis role within an IT or operational environment.
• Experience with enterprise systems (CRM, ERP, HR, Finance, POS, or membership management).
• Hospitality/club/service environment experience is desirable.
• Responsible Service of Alcohol and Responsible Conduct of Gaming qualifications.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• High attention to detail with the ability to translate business needs into technical requirements.
• Understanding of data reporting tools and database concepts (SQL, Power BI).

Responsibilities

• Engage with business stakeholders and technology teams to identify, analyse and document requirements across processes and systems.
• Conduct stakeholder interviews, workshops and process reviews to define functional/non-functional requirements.
• Analyse processes, information flows and system functionality to identify inefficiencies and gaps.
• Translate business requirements into detailed specifications for ICT development teams.
• Evaluate existing systems and propose solutions to improve efficiency and performance.
• Analyse data requirements and improve data quality, accessibility and reporting.
• Support BI reports and dashboards using platforms like Qlik/Power BI.
• Identify opportunities for automation and emerging technologies.
• Assist with implementation, testing and validation of system enhancements.
• Support change management and knowledge transfer.

Skills

Information systems

Business analysis

Stakeholder engagement

SQL

Power BI

Process mapping

Data reporting

Analytical thinking

Communication

Education

Bachelor's degree in Information Systems or related field

Tools

CRM systems

ERP systems

POS systems

Job description

Job Description

Dooleys Lidcombe Catholic Club is seeking an experienced Business Technology Analyst to support the analysis, optimisation and continuous improvement of the organisation's business processes, information systems and technology solutions.

Salary: $110,000.00 - $130,000.00

Job Type: Permanent - Full Time

Location: Lidcombe

Job Category: Information Technology

Key Responsibilities

• Engage with business stakeholders and relevant technology teams to identify, analyse and document business requirements, operational issues and opportunities for improvement across business processes and systems.
• Conduct stakeholder interviews, workshops and process reviews to investigate business needs and define detailed functional and non-functional requirements for technology solutions.
• Analyse existing business processes, workflows, information flows and system functionality to identify inefficiencies, risks, gaps and opportunities for process and system improvement.
• Translate business requirements into detailed functional specifications, system requirements, process documentation and technical documentation for ICT development teams and external technology providers.
• Evaluate existing and proposed technology systems, integrations, automation solutions and system enhancements against identified business requirements and recommend appropriate solutions to improve operational efficiency and business performance.
• Analyse data requirements and information flows across business systems, working with business and technology stakeholders to improve data quality, consistency, accessibility and reporting capabilities.
• Support the development, enhancement and optimisation of business intelligence reports, dashboards and analytical solutions using platforms such as Qlik, Power BI or similar technologies.
• Identify and assess opportunities for automation, artificial intelligence and emerging technologies, evaluating their potential business benefits, risks and alignment with organisational requirements.
• Assist with the implementation, configuration, testing and validation of technology system enhancements to ensure that implemented solutions satisfy documented business and functional requirements.
• Support change management, user adoption, system documentation and knowledge transfer associated with the implementation and continuous improvement of business technology systems and processes.

Desired Skills And Experience

• Tertiary qualification in Information Systems, Business Analysis, or a related field.
• Demonstrated experience in a business or systems analysis role within an IT or operational environment.
• Experience of working with enterprise systems (e.g., CRM, ERP, HR, Finance, POS, or membership management).
• Experience in hospitality, club, or service-based environments is desirable.
• Responsible Service of Alcohol Qualification
• Responsible Conduct of Gaming Qualification
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• High attention to detail with the ability to translate business needs into technical requirements.
• Solid understanding of system integration, data flow, and process improvement methodologies.
• Proficiency in business analysis tools (e.g., process mapping, requirements documentation, workflow design).
• Understanding of data reporting tools and database concepts (e.g., SQL, Power BI, etc.).
• Previous hospitality experience desirable but not essential

What We Offer

• Full-time permanent employment.
• Competitive remuneration of $110,000 – $130,000 per annum + superannuation.
• Commensurate with skills and experience.
• Opportunity to contribute to business technology transformation and systems improvement.
• Opportunity to work across a range of business systems, data, reporting and technology initiatives.