ICT Business Analyst — Automation & ITIL Specialist

Tech Mahindra; Sydney; Vor Ort; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

Tech Mahindra Australia is seeking an ICT Business Analyst for a permanent, full-time role in Sydney. You will bridge business needs with IT solutions, analyze requirements, and support project delivery across systems and processes.

Key duties include developing automation scripts, coordinating with ITIL processes, and working with tools like Jira, ServiceNow, and various CI/CD technologies to improve production release and incident management.

Qualifikationen

• Developed customized scripts to resolve production issues and automate manual tasks using Bash/Shell and PL/SQL.
• Experience managing large-scale projects such as software version upgrades and application redesigns.
• Actively involved in ITIL methodologies using tools like ServiceNow and JIRA.

Aufgaben

• Developed customized scripts to resolve production issues and automate manual tasks.
• Managed large-scale projects such as software version upgrades and application redesigns.
• Actively involved in ITIL methodologies using tools such as ServiceNow and JIRA.
• Ensured Service Level Targets and KPIs for incidents were met by clients.

Kenntnisse

Bash/Shell Scripting

Java

Python

PHP

AWS

Agile

Scrum

Waterfall

Jira

Confluence

UAT

SIT

Incident/Problem/Change Management

Unix/Linux

Centos

Windows

Docker

WebLogic

Gitlab CI/CD

Perl

Control-M

ServiceNow

NetCracker

Experian

Tableau

Power BI

Splunk

Tools

Jenkins

Maven

GIT

Gitlab CI/CD

Docker

WebLogic

ServiceNow

JIRA

Confluence

NetCracker

Experian

Tableau

Power BI

Splunk

Jobbeschreibung

Tech Mahindra Australia is seeking an ICT Business Analyst for a permanent, full-time role in Sydney. You will bridge business needs with IT solutions, analyze requirements, and support project delivery across systems and processes.

Key duties include developing automation scripts, coordinating with ITIL processes, and working with tools like Jira, ServiceNow, and various CI/CD technologies to improve production release and incident management.