ICT Assistant

Kedron-Wavell; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Job summary

Kedron-Wavell Ltd is seeking a proactive ICT Assistant to join our IT team across multiple venues in Chermside. You will support Microsoft 365, local Active Directory, and end-user devices while troubleshooting issues quickly across sites.

Experience with SwiftPOS or POS systems is highly regarded. This role offers exposure to a range of hospitality technology, AV setups, and network basics within a dynamic, supportive environment.

Qualifications

• Proven experience with Microsoft 365 administration.
• Hands-on experience with local Active Directory.
• Previous experience in an IT support, helpdesk or similar technical support role.
• Strong troubleshooting and problem-solving skills.
• Basic understanding of networking fundamentals, including Wi-Fi and connectivity troubleshooting.
• POS systems experience is advantageous.

Responsibilities

• Assist in the management and maintenance of Microsoft 365 and local Active Directory environments.
• Provide technical support to staff, resolving IT issues promptly and efficiently across multiple sites.
• Assist with support and maintenance of Point-of-Sale systems, including SwiftPOS, terminals, printers and related devices.
• Monitor and maintain computer systems, networks, Wi‑Fi and other IT-related equipment.
• Assist with software and hardware installations, configurations and updates.
• Provide support for end-user devices including desktops, laptops, printers, tablets and peripherals.
• Assist with support and troubleshooting of audio-visual equipment, including display screens, microphones, meeting room technology and digital signage.
• Help maintain and support business-critical operational systems such as POS, AV and related hospitality technology.
• Liaise with internal staff, third-party vendors and external support providers as required.
• Assist with maintaining IT documentation, asset registers and support procedures.
• Support the IT team with various day-to-day tasks, site visits and projects as needed.

Skills

Microsoft 365 administration

Local Active Directory

IT support/Helpdesk

Troubleshooting

Networking fundamentals

POS experience advantageous

Tools

SwiftPOS

Job description

Kedron-Wavell Ltd operates three clubs – Kedron-Wavell (Chermside), The Sands Social, and The Sands Bowlo (Sandgate). Kedron-Wavell is an industry leader located in the heart of Chermside seeking a proactive ICT Assistant to join our team.

We are seeking a detail-oriented, proactive and service-focused ICT Assistant to join our IT team. The ideal candidate will have experience with Microsoft 365, local Active Directory, end-user device support and general IT troubleshooting. Experience with Point-of-Sale systems, preferably SwiftPOS, will be highly regarded.

This position is perfect for someone looking to enhance their IT skills in a supportive and dynamic workplace, with exposure to a broad range of systems across a multi-site hospitality environment.

Key Responsibilities:

• Assist in the management and maintenance of Microsoft 365 and local Active Directory environments.
• Provide technical support to staff, resolving IT issues promptly and efficiently across multiple sites.
• Assist with support and maintenance of Point-of-Sale systems, including SwiftPOS , terminals, printers and related devices.
• Monitor and maintain computer systems, networks, Wi‑Fi and other IT‑related equipment.
• Assist with software and hardware installations, configurations and updates.
• Provide support for end-user devices including desktops, laptops, printers, tablets and peripherals.
• Assist with support and troubleshooting of audio‑visual equipment, including display screens, microphones, meeting room technology and digital signage.
• Help maintain and support business‑critical operational systems such as POS, AV and related hospitality technology.
• Liaise with internal staff, third‑party vendors and external support providers as required.
• Assist with maintaining IT documentation, asset registers and support procedures.
• Support the IT team with various day‑to‑day tasks, site visits and projects as needed.

Skills & Qualifications:

• Proven experience with Microsoft 365 administration.
• Hands‑on experience with local Active Directory.
• Previous experience in an IT support, helpdesk or similar technical support role is highly regarded.
• Strong troubleshooting and problem‑solving skills.
• Basic understanding of networking fundamentals, including Wi‑Fi and general connectivity troubleshooting, is highly regarded.
• Experience with Point of Sale (POS) systems is advantageous but not essential.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong organisational skills.
• Audio Visual technology skills are highly favourable.
• Experience supporting hospitality, venue or multi‑site environments will be advantageous.

Additional Information

• Part-Time or Full-Time position available
• Some after hours / weekend work may be required
• Possibility of on call roster

Our purpose is to create meaningful connections and opportunities for our local community, ensuring our Clubs deliver excellent service to members and guests.

Ready to join the team?

If you share our values and want to be part of a team that brings them to life every day, we'd love to hear from you.

Own what you do: We will celebrate and be proud of who we are. In order to grow we need to be able to own our actions and learn from the outcomes.

Respect & care for those around you: Life is complex. Take time to understand the situation, listen to those around you and apply that personal touch.

Never give up: Keep your eyes on the prize. Show grit, stick with it, and see it through to the end. Support will be there.

Be inspired, be inspiring: Be your best self and support others to be their best self... Be awesome!

Have a go: What's stopping you? The only way to move forward is one foot in front of the other, you just need to try.

Everyone adds value: We create a culture where everyone can be their best and be included. When everyone's in, everyone wins.

Kedron-Wavell Ltd is an equal opportunity employer and welcomes applicants of all backgrounds.

Only shortlisted candidates will be contacted.