Gaming Supervisor

Kedron-Wavell; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible rosters

Free Chermside lap pool access

Employee assistance program (EAP)

Leave entitlements

Job summary

Kedron-Wavell Ltd operates three clubs in Chermside and surrounding areas and is seeking an experienced Full‑Time Gaming Supervisor to join our team. You will oversee the gaming lounge, lead staff, maintain accurate records, and ensure compliance with relevant legislation and club policies.

Key duties include supervising gaming operations, guiding training, resolving customer inquiries, ensuring safety and fair play, and promoting a positive customer experience.

Qualifications

• RSG certification required.
• RSA certification required.
• Experience in staff training and development.
• Strong leadership and customer service focus.
• Knowledge of Queensland gaming legislation.

Responsibilities

• Oversee operations of the gaming lounge.
• Manage staff and training programs.
• Maintain gaming records and compliance with legislation.
• Ensure safety, fair play, and customer service.
• Address customer inquiries and resolve issues.
• Monitor promotions and club-wide activities.

Skills

RSG certification

RSA certification

Leadership

Communication

Gaming ops knowledge

Organizational Skills

Staff training

Attention to detail

Flexibility

Job description

Kedron-Wavell Ltd operates three clubs – Kedron-Wavell (Chermside), The Sands Social, and The Sands Bowlo (Sandgate). Kedron-Wavell is an industry leader located in the heart of Chermside seeking an experienced Full-Time Gaming Supervisor to join our team. We are looking for someone who can bring new ideas and innovation to the table and provide our customers with an unparalleled gaming experience. If you are enthusiastic about customer service and knowledgeable about gaming systems this will be a great opportunity for you.

About the Role:

We are seeking a Gaming Supervisor who will be responsible for overseeing the operations of the gaming lounge, staff management, training, daily maintenance of gaming records, and ensuring compliance with relevant legislation and regulations.

Key Responsibilities and Duties

• Greet and welcome customers and always help us create a safe, friendly and inviting atmosphere
• Assist customers with gaming equipment and machine errors
• Help troubleshoot any issues regarding gaming equipment with team members
• Direct team members appropriately to tasks that should be, being completed
• Ensure the gaming area is clean and organised at all times
• Conduct gaming clearance and balancing in line with the clubs policies and procedures
• Manage customer inquiries and complaints in a professional manner
• Monitor gaming activities to ensure fair play and adherence to the establishment's policies.
• Ensure you are knowledgeable across all happenings around the club, most importantly gaming and club wide promotions.
• Assist the gaming manager with providing feedback on team members and what training may or may not be required
• Ensure all harm minimisation policies and procedures are followed and communicated with the appropriate people.
• Assist in ensuring the club is following all of its compliance obligations

The Perks of the job:

• Fun and dynamic work environment.
• Opportunities for growth and advancement within the company.
• Free on site parking provided.
• Discounted Staff Meals
• Rewards and recognition program.
• Strong focus on work/life balance with flexible rosters, leave, EAP, and free access to the Chermside lap pool.

About You:

To succeed in this role you'll have:

• Responsible Service of Gambling (RSG) certification.
• Responsible Service of Alcohol (RSA) certification.
• Strong leadership and team management with a focus on customer service.
• Excellent communication and conflict resolution skills.
• Knowledge of gaming operations and relevant Queensland legislation.
• Organisational skills to manage tasks and priorities effectively.
• Experience in staff training, development, and performance management.
• Attention to detail in maintaining gaming room standards and compliance.
• Flexibility to work nights, weekends, and public holidays.

Ready to make an impact

Our team lives by six core values, if you share these and want to be part of a team that brings them to life every day, we’d love to hear from you.

Own what you do: We will celebrate and be proud of who we are. In order to grow we need to be able to own our actions and learn from the outcomes.

Respect & care for those around you: Life is complex. Take time to understand the situation, listen to those around you and apply that personal touch.

Never give up: Keep your eyes on the prize. Show grit, stick with it, and see it through to the end. Support will be there.

Be inspired, be inspiring: Be your best self and support others to be their best self... Be awesome!

Have a go: What's stopping you? The only way to move forward is one foot in front of the other, you just need to try.

Everyone adds value: We create a culture where everyone can be their best and be included. When everyone's in, everyone wins.

* We are an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone is respected and valued for their unique contributions. We encourage applications from candidates of all backgrounds and abilities.

Only shortlisted candidates will be contacted. A police check will be conducted on the successful applicant.