Hyperscale Data Center Technical Services Lead

AirTrunk; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

AirTrunk, Australia’s hyperscale data centre leader, seeks a Technical Services Manager to join the Operations team. You will oversee maintenance planning, incident management, and customer liaison to ensure 100% uptime and compliance with SLAs.

You will lead multi-disciplinary teams, coordinate with development for installs, maintain SOPs, comply with accreditations, and participate in on-call incident response. English communication and vendor management are essential.

Qualifications

• 5+ years in data centres or related facilities engineering.
• Ability to create and review procedure and incident reports.
• Experience managing 3rd party service providers and coordinating with customers.

Responsibilities

• Lead planning and coordination of preventive maintenance and repairs.
• Coordinate with customers on change and incident management.
• Oversee installations with Development team to meet standards.
• Ensure SOP/MOP/EOP compliance and legal documentation.
• Maintain site accreditations (ISMS, ISO, SOC2, PCI).
• Monitor regulatory environmental, safety requirements.
• Serve as primary ops contact during incidents.
• Attend witness testing during commissioning.
• Manage data centre services provisioning.
• Lead minor capital projects.
• Supervise metrics and risk analysis.
• Conduct regular property inspections.
• Participate in on-call incident roster.

Skills

Mechanical & electrical experience

Data centre operations

Vendor management

Incident reports &Root cause analysis

BMS familiarity

CMMS familiarity

Security NV1 clearance

English communication

Customer management & meeting chair

Tools

BMS

CMMS

Job description

AirTrunk, Australia’s hyperscale data centre leader, seeks a Technical Services Manager to join the Operations team. You will oversee maintenance planning, incident management, and customer liaison to ensure 100% uptime and compliance with SLAs.

You will lead multi-disciplinary teams, coordinate with development for installs, maintain SOPs, comply with accreditations, and participate in on-call incident response. English communication and vendor management are essential.