Client Support Specialist - Superannuation

Apex Group; City of Brisbane; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Competitive remuneration

Training and development opportunities

Global business exposure

Job summary

Apex Group in Brisbane is seeking a Contact Centre Administrator to be the first point of contact for superannuation inquiries, providing professional support to members and employers.

You will handle inbound/outbound calls, emails, and administrative processing, maintain Fund rules compliance, and support team goals while meeting service standards.

RG146 qualification, strong communication, PC skills, and flexibility with shifts are required; join a global business with training and development.

Qualifications

• RG146 qualified.
• Knowledge of Superannuation and associated legislation that operates within the superannuation environment.
• Sound knowledge of Fund rules/ trust deed, insurance, charges/fees and investments.
• Demonstrated experience in an administration or contact centre environment.
• Excellent phone and verbal communication skills and a pleasant phone manner.
• Well-developed PC skills eg. Word, Excel, Outlook with speed and accuracy.
• Personal time management.

Responsibilities

• Provide high quality inbound and outbound client contact to existing client base.
• Meet agreed Service Standards in relation to grades of service, call/contact handling, turnaround times, accuracy and first point resolution.
• Provide efficient and effective query resolution by anticipating member needs and taking ownership of first call resolution to ensure an outstanding member experience via the telephone and in writing as required.
• Effectively handle objections from members, quickly resolve queries/issues for members, and ensure complaints are handled in accordance with the Clients’ Fund Rules.
• Respond to Fund emails within Clients’ Service Standards.
• Meet quality, Fund/Trustee and compliance standards adhering to all legislative and business requirements for the role.
• Demonstrate ability to adhere to work rosters and flexibility to alter shifts to meet operational demands.
• Keep abreast of fund and product information and relevant updates.
• Provide regular updates of work status to Team Leader, Contact Centre.

Skills

RG146 qualified

Superannuation knowledge

Fund rules & investments

Administration or contact centre

Phone & verbal communication

PC skills (Word, Excel, Outlook)

Time management

Tools

Word

Excel

Outlook

Job description

Apex Group in Brisbane is seeking a Contact Centre Administrator to be the first point of contact for superannuation inquiries, providing professional support to members and employers.

You will handle inbound/outbound calls, emails, and administrative processing, maintain Fund rules compliance, and support team goals while meeting service standards.

RG146 qualification, strong communication, PC skills, and flexibility with shifts are required; join a global business with training and development.