Hybrid Appliance & HVAC Service Technician

Fisher & Paykel Customer Services Pty Ltd; Sydney; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Ongoing product and technical training

Career development opportunities

Generous employee product discounts

Supportive leadership and aCollaborati

Job summary

Fisher & Paykel is seeking Hybrid Service Technicians to join our Service Operations team across NSW, VIC and QLD. This hands-on role combines technical expertise with exceptional customer service as you diagnose faults, repair appliances and HVAC systems in customers’ homes.

You’ll visit customer locations, maintain records, and collaborate with support teams to drive safety, quality and continuous improvement.

Qualifications

• Relevant appliance service, electrical, refrigeration, HVAC, gas, plumbing, or technical trade qualification.
• Current licences, registrations, endorsements, or certifications relevant to the work undertaken.
• Current driver’s licence.

Responsibilities

• Deliver outstanding customer experiences while representing the Fisher & Paykel brand in customers’ homes.
• Diagnose, troubleshoot, repair, and test appliances and other supported products within your training, capability, and licensing requirements.
• Clearly explain diagnoses, recommendations, and repair outcomes to customers.
• Use approved diagnostic tools, technical information, and repair methods to achieve high-quality outcomes.
• Maintain accurate job records, service documentation, and parts usage information.
• Manage van stock, tools, testing equipment, and company assets responsibly.
• Work collaboratively with technical support, service operations, and training teams to resolve customer issues.
• Identify recurring product or service issues and provide feedback to support continuous improvement.

Skills

HVAC servicing

Fault finding

Customer service

Digital tools

Education

Technical trade qualification

Job description

Fisher & Paykel is seeking Hybrid Service Technicians to join our Service Operations team across NSW, VIC and QLD. This hands-on role combines technical expertise with exceptional customer service as you diagnose faults, repair appliances and HVAC systems in customers’ homes.

You’ll visit customer locations, maintain records, and collaborate with support teams to drive safety, quality and continuous improvement.