Hybrid Appliance & HVAC Service Pro

Fisher & Paykel Customer Services Pty Ltd; Queensland; Hybrid; AUD 70,000 - 98,000; Full time

Benefits offered by this job

Ongoing product and technical training

Career development opportunities

Employee discounts

Job summary

Fisher & Paykel is seeking Hybrid Service Technicians to join our Service Operations team across NSW, VIC and QLD. You will diagnose, repair, and test appliances in customers’ homes, explaining outcomes clearly while maintaining safety and quality standards.

This hands-on role combines field visits with ongoing training, enabling you to expand expertise across product categories. A customer-first mindset and strong time management are essential for success.

Qualifications

• Experience diagnosing and repairing appliances in a customer-facing technical service environment.
• HVAC, refrigeration, appliance servicing, electrical, gas, plumbing, or related technical trade experience.
• Current licences, registrations, endorsements, or certifications relevant to the work undertaken.

Responsibilities

• Deliver outstanding customer experiences while representing the Fisher & Paykel brand in customers’ homes.
• Diagnose, troubleshoot, repair, and test appliances and other supported products within your training, capability, and licensing requirements.
• Clearly explain diagnoses, recommendations, and repair outcomes to customers.
• Use approved diagnostic tools, technical information, and repair methods to achieve high-quality outcomes.
• Maintain accurate job records, service documentation, and parts usage information.
• Manage van stock, tools, testing equipment, and company assets responsibly.
• Work collaboratively with technical support, service operations, and training teams to resolve customer issues.
• Identify recurring product or service issues and provide feedback to support continuous improvement.

Skills

HVAC experience

Fault finding

Customer service

Independent worker

Digital systems

Education

Technical trade qualification

Licence/Certifications

Driver's licence

Tools

Diagnostic tools

Service management software

Job description

Fisher & Paykel is seeking Hybrid Service Technicians to join our Service Operations team across NSW, VIC and QLD. You will diagnose, repair, and test appliances in customers’ homes, explaining outcomes clearly while maintaining safety and quality standards.

This hands-on role combines field visits with ongoing training, enabling you to expand expertise across product categories. A customer-first mindset and strong time management are essential for success.