Hybrid Service Technician - VIC

Fisher & Paykel Customer Services Pty Ltd; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Generous employee product discounts

Ongoing product and technical training

Career development opportunities

Job summary

Fisher & Paykel is seeking a qualified technician to join our Service Operations team across NSW, VIC and QLD. You will diagnose faults, complete repairs, and provide expert advice in customers' homes and service locations, leveraging your HVAC, refrigeration or appliance servicing experience.

The role emphasizes safe operations, accuracy in records, and collaboration with support teams to resolve issues and share improvements.

Qualifications

• Qualified technician with HVAC, refrigeration, appliance servicing, electrical, gas or related trade experience.
• Current licences, registrations, endorsements or certifications relevant to the work undertaken.
• Current driver’s licence.

Responsibilities

• Deliver outstanding customer experiences while visiting customers' homes and service locations.
• Diagnose, troubleshoot, repair and test appliances and other supported products within training and licensing requirements.
• Clearly explain diagnoses, recommendations and repair outcomes to customers.
• Use diagnostic tools and service information to achieve high-quality outcomes.
• Maintain accurate job records, service documentation and parts usage information.
• Manage van stock, tools, testing equipment and company assets responsibly.
• Work with technical support and service operations to resolve customer issues.
• Identify recurring product issues and provide feedback for continuous improvement.
• Maintain high safety, compliance and professionalism at all times.

Job description

The Role At Fisher & Paykel, we’re driven by a simple purpose: to improve people’s lives through innovative products and exceptional experiences. As an iconic New Zealand brand with a global footprint, we’re proud of our heritage and the values that guide us every day: being trusted, sustainably minded, innovative, generous, and curious. As we continue our journey to become the world’s most human-centred appliance brand, we’re looking for talented technicians who enjoy solving technical problems, building customer relationships, and delivering outstanding service.

The Opportunity We’re looking for Hybrid Service Technicians to join our Service Operations team across NSW, VIC and QLD. This is a hands‑on role that combines technical expertise with exceptional customer service. You’ll work across a variety of products and technologies, including appliances and HVAC‑related systems (where licensed and trained), helping customers resolve issues safely, efficiently, and professionally. Working across an assigned service territory, you’ll visit customer homes and service locations, diagnose faults, complete repairs, and provide customers with expert advice and support. You’ll also have the opportunity to expand your technical capability across multiple product categories through ongoing training and development.

What You’ll Be Doing

• Deliver outstanding customer experiences while representing the Fisher & Paykel brand in customers’ homes.
• Diagnose, troubleshoot, repair, and test appliances and other supported products within your training, capability, and licensing requirements.
• Clearly explain diagnoses, recommendations, and repair outcomes to customers.
• Use approved diagnostic tools, technical information, and repair methods to achieve high-quality outcomes.
• Maintain accurate job records, service documentation, and parts usage information.
• Manage van stock, tools, testing equipment, and company assets responsibly.
• Work collaboratively with technical support, service operations, and training teams to resolve customer issues.
• Identify recurring product or service issues and provide feedback to support continuous improvement.
• Maintain the highest standards of safety, compliance, and professionalism at all times.

What We’re Looking For

• Experience diagnosing and repairing products in a customer-facing technical service environment.
• HVAC, refrigeration, appliance servicing, electrical, gas, plumbing, or related technical trade experience.
• Strong fault‑finding and troubleshooting skills.
• The ability to work independently and manage your own schedule effectively.
• Excellent customer service and communication skills.
• Confidence using digital systems, mobile technology, and service management tools.
• A strong commitment to safety, quality, and continuous improvement.

Qualifications

• Relevant appliance service, electrical, refrigeration, HVAC, gas, plumbing, or technical trade qualification.
• Current licences, registrations, endorsements, or certifications relevant to the work undertaken.
• Current driver’s licence.

What’s In It For You?

• Ongoing product and technical training.
• The opportunity to expand your expertise across multiple product categories.
• Supportive leadership and a collaborative team environment.
• Career development opportunities within a global organisation.
• Generous employee product discounts for you, your friends, and family.
• The opportunity to work for a company that genuinely cares about its people, customers, and communities.

If you’re a qualified technician with experience in HVAC, refrigeration, appliance servicing, electrical work, or a related trade and you’re looking for a role where no two days are the same, we’d love to hear from you.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world. The best innovators don’t just understand technology, they understand people. We design technology that enriches and improves people’s lives. By challenging conventional appliance design these world‑first technologies have changed the way we live forever. Learn more about Fisher & Paykel