Hybrid Appliance & HVAC Service Technician

Fisher & Paykel Customer Services Pty Ltd; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Generous employee product discounts

Ongoing product and technical training

Career development opportunities

Job summary

Fisher & Paykel is seeking a qualified technician to join our Service Operations team across NSW, VIC and QLD. You will diagnose faults, complete repairs, and provide expert advice in customers' homes and service locations, leveraging your HVAC, refrigeration or appliance servicing experience.

The role emphasizes safe operations, accuracy in records, and collaboration with support teams to resolve issues and share improvements.

Qualifications

• Qualified technician with HVAC, refrigeration, appliance servicing, electrical, gas or related trade experience.
• Current licences, registrations, endorsements or certifications relevant to the work undertaken.
• Current driver’s licence.

Responsibilities

• Deliver outstanding customer experiences while visiting customers' homes and service locations.
• Diagnose, troubleshoot, repair and test appliances and other supported products within training and licensing requirements.
• Clearly explain diagnoses, recommendations and repair outcomes to customers.
• Use diagnostic tools and service information to achieve high-quality outcomes.
• Maintain accurate job records, service documentation and parts usage information.
• Manage van stock, tools, testing equipment and company assets responsibly.
• Work with technical support and service operations to resolve customer issues.
• Identify recurring product issues and provide feedback for continuous improvement.
• Maintain high safety, compliance and professionalism at all times.

Job description

Fisher & Paykel is seeking a qualified technician to join our Service Operations team across NSW, VIC and QLD. You will diagnose faults, complete repairs, and provide expert advice in customers' homes and service locations, leveraging your HVAC, refrigeration or appliance servicing experience.

The role emphasizes safe operations, accuracy in records, and collaboration with support teams to resolve issues and share improvements.