Hybrid Service Scheduler & Customer Care Pro

Digital Industries Pty; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Training & development

Job summary

Siemens is seeking a Customer Service & Scheduling Coordinator to join our Digital Industries Service Execution team in Melbourne. You will be the first point of contact for customer enquiries, coordinate service schedules and ensure engineers are ready to deliver when it matters most.

This role offers a full-time permanent contract with a hybrid work model (two days in-office, three days remote). We value a proactive, customer-focused mindset with strong organisational and communication skills,

Qualifications

• Passion for customer service and helping people.
• Can-do attitude with ownership mindset.
• Strong organisational skills and ability to juggle priorities.
• Excellent communication with a variety of customers and stakeholders.
• Collaborative team player who supports others.
• Great attention to detail in requests, orders and schedules.

Responsibilities

• Be the first point of contact for customer enquiries, managing incoming calls with professional, helpful interactions.
• Monitor shared mailboxes, triage enquiries and direct requests to the right people.
• Raise support requests and create service and sales orders accurately and efficiently.
• Coordinate service schedules by booking engineers to customer sites and manage scheduling changes.
• Ensure engineers have information, arrangements and site-readiness before attendance.
• Support customers, assist colleagues and help the wider team deliver outstanding service.

Skills

Customer service mindset

Proactive ownership

Organisational skills

Communication skills

Collaborative teamwork

Attention to detail

Initiative

Job description

Siemens is seeking a Customer Service & Scheduling Coordinator to join our Digital Industries Service Execution team in Melbourne. You will be the first point of contact for customer enquiries, coordinate service schedules and ensure engineers are ready to deliver when it matters most.

This role offers a full-time permanent contract with a hybrid work model (two days in-office, three days remote). We value a proactive, customer-focused mindset with strong organisational and communication skills,