Service Scheduler: Dispatch & Customer Coordination

dormakaba Australia & New Zealand; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Discounted Health Insurance

ABC Awards Program

Wellbeing Committee

WhereFit membership

Career growth opportunities

Collaborative culture

Job summary

dormakaba Australia & New Zealand in Hallam, Melbourne is seeking an experienced Service Scheduler to join our Service team. The role focuses on coordinating technician schedules, managing customer communications, and supporting service operations to ensure a seamless experience for internal teams and customers.

You will play a key role in ensuring technicians are scheduled effectively and have everything they need to access sites and complete work on time.

Qualifications

• Experience in a customer service or dispatch/scheduling environment.
• Strong administrative and coordination skills.
• Advanced computer literacy, ideally with service software (e.g., ServiceMax).
• Excellent communication and customer etiquette.
• Ability to work under pressure and manage competing priorities.
• Strong attention to detail and time management skills.
• Comfortable working in a fast-paced, high-interaction team environment.

Responsibilities

• Schedule and dispatch technicians efficiently to meet customer and business needs.
• Communicate with customers regarding appointments, ETAs, and service requirements.
• Prioritise urgent, safety-related, and non-compliant service jobs.
• Coordinate daily technician activities and follow up on job progress.
• Manage rescheduling and communicate changes to all stakeholders.
• Support after-hours and on-call service coordination.
• Collaborate with internal teams across Service, Sales, and Support.
• Handle administrative tasks and reporting as required.

Skills

Customer service/dispatch

Administrative skills

ServiceMax

Communication skills

Work under pressure

Attention to detail

Team collaboration

Tools

ServiceMax

Job description

dormakaba Australia & New Zealand in Hallam, Melbourne is seeking an experienced Service Scheduler to join our Service team. The role focuses on coordinating technician schedules, managing customer communications, and supporting service operations to ensure a seamless experience for internal teams and customers.

You will play a key role in ensuring technicians are scheduled effectively and have everything they need to access sites and complete work on time.