Hybrid Service Integration Engineer (Warehouse Automation)

Vanderlande; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid working arrangement

Structured onboarding and development

Job summary

Toyota Automated Logistics is seeking a Service Integration Engineer based in Melbourne to join the Global Service Desk, supporting state‑of‑the‑art warehouse automation and software solutions. You will investigate incidents, perform root-cause analysis, and collaborate with teams across Australia and Europe to maintain critical customer operations.

The role emphasizes ITIL-aligned incident, problem, and change management, with a proactive, communicative approach and experience in SQL, Docker,

Qualifications

• Experience in application, systems, infrastructure, or enterprise software support.
• Strong analytical and troubleshooting skills for complex technical issues.
• Experience with ITIL Incident, Problem, and Change Management processes.

Responsibilities

• Support business-critical warehouse automation systems and software applications for customers globally.
• Investigate incidents and disruptions, performing root cause analysis to resolve issues.
• Analyse logs, system data and application behavior to diagnose problems.
• Coordinate with software, infrastructure, database, and technical specialist teams across Australia and Europe.
• Manage incidents, problems and changes in line with ITIL processes.
• Contribute to service improvement initiatives enhancing system reliability and customer performance.
• Support Service Transition Operations and knowledge sharing within the global support team.

Skills

Analytical thinking

Troubleshooting

ITIL knowledge

Stakeholder management

SQL

Docker

Kubernetes

Kafka

ActiveMQ

Tools

Splunk

Elasticsearch

Job description

Toyota Automated Logistics is seeking a Service Integration Engineer based in Melbourne to join the Global Service Desk, supporting state‑of‑the‑art warehouse automation and software solutions. You will investigate incidents, perform root-cause analysis, and collaborate with teams across Australia and Europe to maintain critical customer operations.

The role emphasizes ITIL-aligned incident, problem, and change management, with a proactive, communicative approach and experience in SQL, Docker,