Service Integration Engineer

Toyota Automated Logistics; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Toyota Automated Logistics in Melbourne is seeking a Service Integration Engineer to join our Global Service Desk team. You will investigate and resolve complex technical issues across warehouse automation and software solutions, collaborating with experts in Australia and Europe to keep customer operations running smoothly.

You will work on incident management, root cause analysis, and system integrations using SQL, WCS/WMS, Docker, Kubernetes, and other modern tools.

Qualifications

• Experience in Application Support, Systems Support, Infrastructure Support, Enterprise Software Support, or a similar technical support environment.
• Strong analytical and troubleshooting skills with the ability to investigate complex technical issues beyond first-line support.
• Experience supporting business-critical applications, enterprise systems, or technology platforms.
• Understanding of ITIL Incident, Problem, and Change Management processes.

Responsibilities

• Support business-critical warehouse automation systems and software applications for customers across the globe.
• Investigate incidents and service disruptions, performing root cause analysis to identify and resolve underlying issues.
• Analyse logs, system data, and application behaviour to diagnose complex technical problems.
• Coordinate with software, infrastructure, database, and technical specialist teams across Australia and Europe.
• Manage incidents, problems, and changes in line with ITIL processes and best practice.
• Contribute to service improvement initiatives that enhance system reliability and customer performance.
• Support Service Transition Operations activities and contribute to knowledge sharing within the global support team.

Skills

SQL

System integrations

WCS

WMS

Docker

Kubernetes

Kafka

ActiveMQ

ITIL

Analytical skills

Problem-solving

Communication

Stakeholder management

Splunk

Elasticsearch

Tools

Docker

Kubernetes

Splunk

Elasticsearch

Kafka

ActiveMQ

Job description

Job Posting Title

Service Integration Engineer

At a glance

As a Service Integration Engineer based in Melbourne, you will join our Global Service Desk team, supporting some of the world's most advanced warehouse automation and software solutions. Working within a highly collaborative global environment, you'll investigate and resolve complex technical issues while helping to keep critical customer operations running efficiently. This is an exciting opportunity to work with cutting-edge technology and collaborate with technical experts across Australia and Europe.

Your Impact

• Support business-critical warehouse automation systems and software applications for customers across the globe.
• Investigate incidents and service disruptions, performing root cause analysis to identify and resolve underlying issues.
• Analyse logs, system data, and application behaviour to diagnose complex technical problems.
• Coordinate with software, infrastructure, database, and technical specialist teams across Australia and Europe.
• Manage incidents, problems, and changes in line with ITIL processes and best practice.
• Contribute to service improvement initiatives that enhance system reliability and customer performance.
• Support Service Transition Operations activities and contribute to knowledge sharing within the global support team.

What makes you a great fit?

• Experience in Application Support, Systems Support, Infrastructure Support, Enterprise Software Support, or a similar technical support environment.
• Strong analytical and troubleshooting skills with the ability to investigate complex technical issues beyond first-line support.
• Experience supporting business-critical applications, enterprise systems, or technology platforms.
• Understanding of ITIL Incident, Problem, and Change Management processes.
• A proactive, curious approach to problem-solving, combined with strong communication and stakeholder management skills.
• Experience with SQL, system integrations, Warehouse Control Systems (WCS), Warehouse Management Systems (WMS), warehouse automation, Splunk, Elasticsearch, Docker, Kubernetes, Kafka, or ActiveMQ will be highly regarded.

What you can look forward to

• Competitive salary package with flexibility for exceptional candidates.
• Hybrid working arrangement, with the majority of work performed from home.
• Exposure to cutting-edge warehouse automation, software, and integration technologies.
• Structured onboarding, mentoring, and ongoing professional development opportunities.
• Global collaboration with technical experts across Australia, Europe, and the wider Toyota Automated Logistics network.
• Clear career pathways into Senior Service Integration Engineer, Technical Specialist, and broader global opportunities.
• A supportive and highly collaborative team environment that values knowledge sharing and continuous improvement.

Who we are

At Toyota Automated Logistics, you actively shape the future of intelligent intralogistics. As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions. Founded in April 2026, we bring together the strengths of Bastian Solutions, viastore, and Vanderlande's warehousing business under one unified brand.

Together, we develop scalable automation systems, intelligent software, and end‑to‑end services across the entire lifecycle for customers around the world. Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.

Diversity & Inclusion

At Toyota Automated Logistics, we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment, and base our hiring decisions on qualifications, potential, and motivation. Support or adjustments during the application process are available upon request.