Service Integration Engineer

Vanderlande Industries B.V.; Sydney; Hybrid; AUD 110,000 - 135,000; Full time

Benefits offered by this job

Hybrid working arrangement

Global collaboration across regions

Structured onboarding and development

Job summary

Vanderlande Industries B.V. in Melbourne is seeking a Service Integration Engineer to join our Global Service Desk, supporting world-class warehouse automation and software.

You will analyze incidents, perform root cause analysis, and coordinate with teams across Australia and Europe to keep customer operations running smoothly. The role offers a hybrid work setup, exposure to cutting-edge technologies, and structured onboarding with mentoring.

Qualifications

• Experience in Application/Systems/Infrastructure Support or similar.
• Strong analytical skills to diagnose complex issues.
• Experience supporting enterprise software or platforms.
• Understanding ITIL Incident, Problem and Change processes.

Responsibilities

• Support global warehouse automation systems and software.
• Investigate incidents and perform root cause analysis.
• Analyze logs and data to diagnose problems.
• Coordinate with cross-functional teams across Australia and Europe.
• Manage incidents, problems and changes per ITIL guidance.
• Contribute to service improvement initiatives.
• Support Service Transition operations and knowledge sharing.

Skills

SQL

Analytical thinking

Problem solving

Stakeholder management

ITIL understanding

Tools

Docker

Kubernetes

Splunk

Elasticsearch

Kafka

ActiveMQ

SQL

Job description

Job Title Service Integration Engineer Job Description Effective April 1, 2026, Toyota Automated Logistics brings together Bastian Solutions, Vanderlande’s warehousing business, and viastore under one unified brand. During this transition phase, parts of our recruitment activities and communication may still be conducted via legacy company systems and email domains. Job Posting Title: Service Integration Engineer

At a glance:

As a Service Integration Engineer based in Melbourne, you will join our Global Service Desk team, supporting some of the world's most advanced warehouse automation and software solutions. Working within a highly collaborative global environment, you'll investigate and resolve complex technical issues while helping to keep critical customer operations running efficiently. This is an exciting opportunity to work with cutting-edge technology and collaborate with technical experts across Australia and Europe.

Your Impact:

• Support business-critical warehouse automation systems and software applications for customers across the globe.
• Investigate incidents and service disruptions, performing root cause analysis to identify and resolve underlying issues.
• Analyse logs, system data, and application behaviour to diagnose complex technical problems.
• Coordinate with software, infrastructure, database, and technical specialist teams across Australia and Europe.
• Manage incidents, problems, and changes in line with ITIL processes and best practice.
• Contribute to service improvement initiatives that enhance system reliability and customer performance.
• Support Service Transition Operations activities and contribute to knowledge sharing within the global support team.

What makes you a great fit?

• Experience in Application Support, Systems Support, Infrastructure Support, Enterprise Software Support, or a similar technical support environment.
• Strong analytical and troubleshooting skills with the ability to investigate complex technical issues beyond first-line support.
• Experience supporting business-critical applications, enterprise systems, or technology platforms.
• Understanding of ITIL Incident, Problem, and Change Management processes.
• A proactive, curious approach to problem-solving, combined with strong communication and stakeholder management skills.
• Experience with SQL, system integrations, Warehouse Control Systems (WCS), Warehouse Management Systems (WMS), warehouse automation, Splunk, Elasticsearch, Docker, Kubernetes, Kafka, or ActiveMQ will be highly regarded.

What you can look forward to:

• Competitive salary package with flexibility for exceptional candidates.
• Hybrid working arrangement, with the majority of work performed from home.
• Exposure to cutting-edge warehouse automation, software, and integration technologies.
• Structured onboarding, mentoring, and ongoing professional development opportunities.
• Global collaboration with technical experts across Australia, Europe, and the wider Toyota Automated Logistics network.
• Clear career pathways into Senior Service Integration Engineer, Technical Specialist, and broader global opportunities.
• A supportive and highly collaborative team environment that values knowledge sharing and continuous improvement.

Who we are:

At Toyota Automated Logistics, you actively shape the future of intelligent intralogistics. As part of Toyota Industries Corporation (TICO), we are a global partner for integrated warehouse automation solutions. Founded in April 2026, we bring together the strengths of Bastian Solutions, viastore, and Vanderlande’s warehousing business under one unified brand. Together, we develop scalable automation systems, intelligent software, and end‑to‑end services across the entire lifecycle for customers around the world. Our ambition is clear: to set industry benchmarks and actively shape the future of intralogistics.

Diversity & Inclusion:

At Toyota Automated Logistics, we believe diversity makes us stronger. We are committed to equal opportunities and an inclusive work environment, and base our hiring decisions on qualifications, potential, and motivation.

Support or adjustments during the application process are available upon request.

At Toyota Automated Logistics, you play a pivotal role in shaping the future of automated warehousing by designing and integrating innovative solutions that empower our customers to achieve a lasting competitive advantage.

We turn bold ideas into practical solutions by learning quickly, adapting constantly, and delivering real impact. Your work shapes a better future, strengthening our customers, enriching our communities, and contributing to a more connected, sustainable society.

As part of a global industry leader, you help build enduring customer partnerships and deliver long-term value and meaningful impact where it matters most.

Our core values guide how we work and how we show up for one another every day. We make an impact by doing what’s right and staying customer focused. We innovate boldly by being curious, agile, and shaping the future of Toyota Automated Logistics. We are stronger together, inspiring collaboration across teams, functions, and geographies and honor every voice. Above all, we demonstrate respect for people by prioritizing safety, inclusion, and trust, and by valuing every voice and contribution. You are part of an open, inclusive, and respectful culture that puts people first and upholds safety in every decision we make. You are empowered to own your impact, collaborate with motivated colleagues across the globe, and turn ideas into practical, future‑ready solutions for customers. We offer a flexible, modern work environment, strong learning and global career opportunities, enabling you to grow both personally and professionally. Together, we build a high performing organization where innovation, reliability, and respect go hand in hand, and where your contribution truly matters.