Service Desk Engineer - Growth, Training & Tech Empowerment

Centorrino Technologies Pty Ltd.; Canberra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Training opportunities

Discounts & benefits

IT equipment options

Team events

Job summary

Centorrino Technologies Canberra seeks an IT Service Desk Engineer to join our inbound phone support team, acting as the first point of contact for IT issues and delivering high-quality, customer-focused assistance in a fast-paced environment.

You will support Windows 10/11, macOS, and Microsoft 365, manage Active Directory and VPNs, use ITSM systems, document accurately, and contribute to knowledge base articles for continual service improvement.

Qualifications

• Inbound phone-based Service Desk experience.
• Experience with Windows 10/11 and macOS.
• Familiarity with Microsoft 365 apps and AD management.
• Experience using ITSM/ticketing systems and documenting actions.

Responsibilities

• Provide inbound phone-based support to a high-volume Service Desk.
• Deliver Level 1/2 technical support for IT incidents and requests.
• Resolve issues with strong first contact resolution and clear communication.
• Diagnose hardware, software, network, VPN, and security problems.

Skills

Inbound support

Windows 10/11

macOS

Microsoft 365

Active Directory

VPN tech

Networking basics

ITSM systems

Communication

Problem-solving

Documentation

Fast-paced

Tools

N-able

ITSM software

Job description

Centorrino Technologies Canberra seeks an IT Service Desk Engineer to join our inbound phone support team, acting as the first point of contact for IT issues and delivering high-quality, customer-focused assistance in a fast-paced environment.

You will support Windows 10/11, macOS, and Microsoft 365, manage Active Directory and VPNs, use ITSM systems, document accurately, and contribute to knowledge base articles for continual service improvement.